Senior Manager

3 days ago

New Delhi, India RRD Global Delivery Centers Full time

Position Description:Experienced Lean Six Sigma Manager to lead and implement continuous improvement initiatives across our organization. This role is responsible for driving operational excellence, improving process efficiency, and fostering a culture of continuous improvement through the application of Lean, Six Sigma and Project Management methodologies.Technical Qualifications:Lean Six Sigma Black belt certified mandatoryExperience:10 - 15 Years with > 5 years’ experience in process improvement, continuous improvement roles in ITES, BPO sectorsKey Responsibilities:Lead Lean Six Sigma projects to improve business processes, reduce waste, and enhance productivity and quality. Identify improvement opportunities including automation opportunities through process mapping, data analysis, and stakeholder feedback. Responsible for implementation of the organization wide initiatives from a continuous improvement perspective Provide training and mentorship to team members on Lean Six Sigma tools and techniques (e.g., DMAIC, Value Stream Mapping, 5S, Kaizen). Manage a portfolio of continuous improvement projects, ensuring timely delivery and achievement of targeted benefits. Partner with cross-functional teams to drive change management and ensure alignment with organizational goals. Handle client facing improvement projects as an external consultant by analyzing existing process, identify opportunities, design and implement improvement strategies, facilitate workshops and trainings, prepare documentation and report to stakeholders Monitor and report on project outcomes, savings, and performance metrics to senior leadership. Facilitate root cause analysis and problem-solving workshops. Maintain and evolve the Lean Six Sigma strategy in line with business needs.Key Competencies:Process Improvement Expertise in lean principles, Six sigma methodologies, apply statistical tools, skilled in process mapping and root cause analysis Project management ability to plan, execute and monitor multiple improvement projects, using tools like Gantt chart, charters and risk assessment Handle Change management Data driven decision making using quantitative analysis and visualization tools Strong verbal and written communication skills Quality & Compliance Awareness

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