Senior Customer Support Executive

1 week ago


Alwar, India UPHILL HR Services Full time

Responsibilities:

  • Team leadership: Guide and support a team of customer service representatives, and ensure they meet the organization's standards


  • Performance management: Monitor team performance, and lead them to achieve key performance indicators (KPIs)


  • Customer feedback: Evaluate customer feedback and identify ways to improve customer satisfaction


  • Process improvement: Identify opportunities to improve internal processes and organizational efficiency


  • Training: Train new customer service team members


  • Reporting: Create reports for the director of customer services


  • Escalated issues: Resolve escalated customer issues


  • Customer relationship management: Use customer relationship management (CRM) software to document customer interactions


  • Team motivation: Motivate the customer service team to meet goals


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