ServiceNow Developer

3 months ago

Noida, India MNR Solutions Full time

Job Description :


We are looking for a talented and experienced ServiceNow Developer to join our team in Pune, Bangalore, Chennai, or Noida. The ideal candidate will have 5 to 9 years of experience in developing and implementing ServiceNow solutions and will be comfortable working in the UK shift (2 PM to 11 PM).

Key Responsibilities :

- ServiceNow Development : Design, develop, and implement ServiceNow solutions to meet business requirements, including custom applications, modules, and workflows.

- Customization : Customize ServiceNow instances based on client needs by creating and configuring business rules, UI policies, client scripts, and integrations.

- Integration : Develop and manage integrations between ServiceNow and other systems using REST APIs, SOAP, and integration connectors.

- Incident & Problem Management : Support incident and problem management processes by implementing and configuring ITIL best practices within ServiceNow.

- Upgrade & Maintenance : Perform ServiceNow upgrades, patches, and maintenance activities. Ensure system stability and availability during and after upgrades.

- Technical Support : Provide technical support and troubleshoot issues related to ServiceNow applications and configurations. Work with end-users and stakeholders to resolve issues promptly.

- Documentation : Create and maintain technical documentation, including design specifications, configuration guides, and user manuals.

- Testing : Conduct unit testing, integration testing, and user acceptance testing (UAT) to ensure the quality and functionality of ServiceNow solutions.

- Collaboration : Work closely with business analysts, project managers, and other team members to understand requirements, develop solutions, and deliver projects successfully.

- Best Practices : Follow best practices and standards for ServiceNow development, ensuring compliance with organizational policies and procedures.

- Training & Support : Provide training and support to end-users and administrators to enhance their understanding and effective use of ServiceNow functionalities.

Key Skills :

- ServiceNow Platform : Extensive experience with ServiceNow platform, including development, configuration, and administration.

- Scripting : Proficiency in JavaScript, GlideScript, and other scripting languages used within ServiceNow.

- ServiceNow Modules : Knowledge of key ServiceNow modules such as Incident Management, Problem Management, Change Management, and Asset Management.

- Integration Technologies : Experience with integration technologies like REST, SOAP, and middleware platforms.

- ITIL Knowledge : Understanding of ITIL processes and best practices, with experience implementing them in ServiceNow.

- Problem-Solving : Strong problem-solving skills and the ability to troubleshoot and resolve technical issues effectively.

- Communication : Excellent verbal and written communication skills, with the ability to interact with technical and non-technical stakeholders.

(ref:hirist.tech)

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