Customer Success Manager
4 days ago
We are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work directly with clients to up-sell, cross sell & help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.Key ResponsibilitiesEstablish clear client retention goals.Define success milestones for the clients and employees to work towardsAssist customers with setting up and navigating various programsPromote the value of Gnani.ai’s software & servicesUpsell/ Cross-sell Gnani.ai’s software & servicesPromote value through customer experienceAssist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience.Assist in conducting Customer Workshops on a periodical basisCandidate PersonaProven work experience as a Customer Success Manager or similar role for a minimum of three yearsWorking in a SAAS organization is desirable.Experience in dealing with large and mid size Enterprise customers in India Should have a quota carrying experienceExceptional ability to communicate and foster positive business relationshipsSAAS, Contact centre Technical skills & Clear grasp of digital technology stacks - API's, middleware, ecosystems and the ability to envision solutions is a plusExperience in working with a diverse group- Developers, Program Managers, Sales, Pre-sales is required.A bachelor or MBA degree is preferred.This role requires fair amount of travel meeting your clients and working from the office location.
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Customer Success Manager
6 days ago
Navi Mumbai, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work...
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Customer Success Manager
5 days ago
Navi Mumbai, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.Ultimately, you will own Customer lifecycle, work...
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Customer Success Manager
6 days ago
navi mumbai, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work...
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Customer Success Manager
6 days ago
Navi Mumbai, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work...
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Customer Success Manager
6 days ago
navi mumbai, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work...
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Customer Success Manager
4 days ago
Navi Mumbai, India gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates. Ultimately, you will own Customer lifecycle, work...
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Customer success manager
5 days ago
Navi Mumbai, India Gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.Ultimately, you will own Customer lifecycle, work...
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Customer success manager
3 days ago
Navi Mumbai, India Gnani.ai Full timeWe are looking for a Customer Success Manager who can farm into existing accounts, provide ongoing support to our clients and network with them. The candidate should carry a Revenue target for upselling & cross selling into their customer base, contribute to building relationships and minimize churn rates.Ultimately, you will own Customer lifecycle, work...
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Customer Success Manager
2 weeks ago
Navi Mumbai, India Intelegain Technologies Full timeCustomer Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and long-term retention. Account Growth: Identify upselling and cross-selling opportunities to expand account value and meet revenue goals. Onboarding & Support: Guide clients through onboarding, provide training, and ensure successful adoption of...
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Customer Success Manager
2 weeks ago
Navi Mumbai, Maharashtra, India CtrlS Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesConducts thorough customer research.Work closely with CSM, PM, cross functions to analyze and enable technical advisory for the customer.Offer customers a personalized VIP experience.Frequently monitor customers revenue movement, ensuring retainership and control churns.Understanding customers' needs, identifying new opportunities and...
