Support Lead
2 weeks ago
Designation - Support Operations LeadLocation: [ Mumbai / Bangalore / On-site]Experience: 5+ yearsFunction: Operations / Customer SupportIndustry: Insurance | Fintech | Consumer ServicesAbout the RoleWe are looking for a Support Operations Lead to manage our customer support operations across multiple channels. The ideal candidate will drive service excellence, ensure SLA compliance, manage vendor teams, and build scalable processes to deliver an exceptional customer experience.Key Responsibilities- Lead the support and calling team, managing rosters, QA checks, and daily performance reviews. - Drive SLA adherence by tracking response, resolution, and escalation metrics. - Manage BPO/vendor governance – monitor arrival %, FCR, CSAT, and AHT to ensure quality standards. - Define and document SOPs for claims, service requests, endorsements, and cancellations. - Oversee CRM/helpdesk configuration (Zendesk, Freshdesk, or similar) including ticket routing, automation rules, and reporting dashboards. - Build and maintain training materials, scripts, and templates in multiple languages. - Identify and implement automation and process improvement opportunities to increase efficiency. - Ensure compliance with data privacy and regulatory standards.Must-Have Skills- 5+ years in support/contact center operations (voice-led environment). - Experience managing BPO or vendor teams with measurable outcomes. - Strong command of CRM/helpdesk tools, telephony/IVR, and Excel (pivot, VLOOKUP, reporting). - Fluency in English and Hindi (additional regional languages a plus). - Strong analytical, documentation, and process-thinking abilities. - Exposure to insurance, fintech, or consumer tech preferred.You’re a Great Fit If You:- Have a data-driven, systems-oriented mindset. - Thrive in fast-paced operational environments. - Can translate business challenges into efficient support workflows. - Are proactive in identifying issues and improving the customer experience.
-
Support Lead
3 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation....
-
Support Lead
2 weeks ago
New Delhi, India People Prime Worldwide Full timeAbout Client: Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation....
-
Customer Support Executive
2 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...
-
Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
-
Customer Support Executive
4 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...
-
Customer Support Executive
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeWe are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities Handle inbound and outbound...
-
Senior Curriculum Manager
4 weeks ago
New Delhi, India LEAD Group Full timePURPOSE OF THE ROLEThe Team aims to be India’s most innovative learning force—delivering propulsive, high-impact education solutions powered by cutting-edge pedagogy, smart technology, and disciplined execution. Senior Curriculum Managers are central to this mission, leading the design of world-class curriculum, assessments, and lesson plans that meet...
-
Partnership Lead
3 weeks ago
New Delhi, India TRDFIN Support Services Pvt Ltd Full timeAs the Partnership Lead, you will be the face of the Client Company for our key distribution partners—Chartered Accountants, builders, Real Estate Channel Partners. Your primary responsibility is to activate, educate, and empower these partners to generate high-quality loan referrals through our platform. You’ll drive relationship building, deliver...
-
Curriculum Leader – Pre-Primary
1 week ago
New Delhi, India LEAD Group Full timeABOUT US LEAD Group was founded in 2012 in Mumbai. Our mission is to empower India by making an excellent education affordable and accessible to every child. We do this through providing an integrated education system to K12 schools, that brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school...
-
Support Lead
4 weeks ago
New Delhi, India CAVITAK Full timeAbout Cavitak With its 400+ member strong team (referred to as Cavs), Cavitak is engaged in the following business verticals: Retail Distribution– Mobile & Consumer Goods Value-Added Tech Distribution– Audio & Video, Fire, Security, Automation, Network & Power Solutions, and Fundamental Resource Management & AI Global Commerce– Launchpad for global and...
