Helpshift - Product Manager
2 days ago
Product Manager II, you will Deliver an innovative, simple, and differentiated product experience that end-users love, adopt, and can't live without.The product provides value, ease of use and feasibility to end-user personas while giving them simple yet effective ways to get Help & Support.You will be measured on achieving strong product-market fit for Helpshift's platform.You will achieve these goals by leveraging deep customer, market, and technology knowledge, and by practicing disciplined, user centered product management that delivered on product excellence.About the role:- Domain Understanding : 5-7 years of experience as product manager in B2B tech space for commercially successful B2B products.- Demonstrated deep knowledge of customer service and help desk processes and methods.- Product management experience with software is a must.- Product Management Excellence : Managed products for BU/company through the $25-$100M ARR phase.- Proven ability to design, develop, and ship B2B SaaS using agile methodologies.- Market Listening and Knowing the Customer: 3-4 years of experience partnering closely with UX research teams, customer advisory groups, customer success, and sales teams driving roadmap to achieve adoption, retention, renewal, and new logo sales objectives.- Great communicator who can hold his/her own with executive customers and audiences, while influencing and connecting with user-level technical audiences.- Problem Solving: Highly data-driven and demonstrated intellectual horse-power, creativity, analytical, curious, technical depth, and user-centered design thinking.- Focused and disciplined: strong ability to prioritize, organize thoughts and organize the work in a structured and consumable way, strong goal-orientation, selective and doesn't get easily distracted.- Data-driven yet biased to action: knows where to find and how to use data to inform decision making.- Can make decisions with imperfect/missing information, but takes calculated risks based on information he/she does possess.- Understands the importance of speed and doesn't get bogged down by ambiguity or analysis paralysis.Mandatory Experience: Must have work experience as a PM/PM-II for products from at least 1 of the following areas:- API & Integration.- Gaming Consoles. (ref:iimjobs.com)
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Salesforce Administrator
2 weeks ago
Pune, India Helpshift Full timeWe are on a mission to rid the world of bad customer service by “mobilising” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how...
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Engineering Manager
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAt Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success: Power of Partnerships: We collaborate with our clients as an extension of their...
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[3 Days Left] Engineering Manager
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAt Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success: - Power of Partnerships: We collaborate with our clients as an extension of their...
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Engineering Manager
2 weeks ago
Pune, India Helpshift Technologies Pvt Ltd Full timeHelpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over :7 Million conversations every month.You will work on projects that impact these conversations in order to bring maximum value...
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Engineering Manager
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAt Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:Power of Partnerships: We collaborate with our clients as an extension of their...
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Engineering Manager
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAt Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:Power of Partnerships: We collaborate with our clients as an extension of their...
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Engineering Manager
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAt Helpshift, we have 5 Leadership Principles that we integrate into our every day, and use to guide us in our goals. These principles reflect who we are as part Keywords Studios, and to show who we are when we come together, collectively, with other studios to achieve success:Power of Partnerships: We collaborate with our clients as an extension of their...
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Frontend Developer
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAbout Us Helpshift - A Keywords Studio, bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service product, companies...
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DevOps Engineer
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAbout the Team: DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We’re responsible for creating, maintaining, scaling and securing infrastructure used by many teams for critical workloads. DevOps team work in following...
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DevOps Engineer
3 weeks ago
Pune, India Helpshift, a Keywords Technology Full timeAbout the Team: DevOps team is at the core of Helpshift engineering. We have a centralised DevOps team in Helpshift and that essentially means we have our technical depth both horizontally and vertically. We’re responsible for creating, maintaining, scaling and securing infrastructure used by many teams for critical workloads. DevOps team work in following...
