
Client Success Specialist
7 days ago
ABOUT THE ROLE
Are you an energetic, motivated, and articulate team player who is passionate about Client Success and Customer Experience?
If so, you might be the perfect candidate we are looking for
We are looking for a Client Success Specialist, who will be responsible for building and maintaining relationships with our US clients. You will be the point of contact for client matters, anticipate the clients needs, ensure deadlines for the client are met. In this role, you will liaise with cross-functional internal teams (including Customer Support and Product Development departments) to improve the entire Customer Experience.
RESPONSIBILITIES
Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives Develop a complete understanding of the clients needs and requirements Expand the relationships with existing clients by continuously proposing solutions that meet their objectives Resolve client issues and complaints and anticipate account changes and improvements. Manage communications between key clients and internal teams across Geographies Collaborating with the sales team to maximize profit by up-selling or cross-selling Establish and oversee budgets with the client and company. Prepare reports on account status and distribute them within or outside of the team Collaborate with the sales team to identify and grow opportunities within assigned groups of Clients Assist with challenging client requests or issue escalations as neededREQUIREMENTS
Relevant work experience of 4 to 5 years in Enterprise Sales, Key Account, Customer Success. Excellent verbal and written communication skills. Prior working experience in US shifts and US clients will be an added advantage. Expertise in conducting periodic health checks with existing Clients through meetings and analyzing dashboards. Proven ability to juggle multiple Client Success projects at a time, while maintaining sharp attention to detail. Problem-solving, Analytical skills with logical thinking, Goal-oriented, organized team player, self-motivated, and self-directed. Excellent interpersonal relationship skills along with networking and negotiation skills. Able to analyze data and team statistics and translate results into better solutions. Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot, Pardot, or similar). Strong negotiation skills, with the ability to follow through on client contracts. Proven results of delivering client solutions and being an advocate for the Client.The candidate should be willing to work in any allocated shifts (India/US/UK).
-
Client Success Associate
1 week ago
Guwahati, India Vantage Circle Full time**ABOUT THE ROLE** The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and would be expected to handle 2-3 client implementations in parallel should the...
-
Client Success Associate
7 days ago
Guwahati, India Vantage Circle Full timeABOUT THE ROLE The Client Success Associate will co-own client objectives and work across functions to deliver on each objective with a high degree of success. You will lead all initiatives from client onboarding and new program configuration to managing issues and queries and would be expected to handle 2-3 client implementations in parallel should...
-
Sales Specialist sales manager
4 days ago
Guwahati, Assam, India Say Rooms and Homes Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionSAY Rooms & Homes is a travel start-up, founded by an experienced team from the travel and hospitality industry, based out of Gurugram, Kolkata, and Siliguri. SAY addresses the challenges travelers face when searching for secure and clean accommodations at reasonable prices in remote and exotic destinations. Utilizing deep industry...
-
Search Engine Optimization Specialist
1 week ago
Guwahati, Assam, India Alterera Networks Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt Alterera, we help businesses turn bold ideas into scalable digital products. We offer robust SaaS and custom software development, white-label IT solutions, and flexible team extensions for scaling. We specialize in web and mobile app development, as well as DevOps and cloud services, serving over 10 industries with a proven track...
-
Graphic Design Specialist
3 weeks ago
Guwahati, India Ulrica Overseas Private Limited Full timeCompany Description Ulrica Overseas Private Limited is a premier provider of 360-degree Marketing and Communications solutions. Specializing in Below-the-Line (BTL) marketing, activations, events, launches, roadshows, and engagement strategies, we deliver comprehensive and tailored solutions to meet our clients' unique needs. Role Description This is a...
-
Graphic Design Specialist
1 week ago
Guwahati, Assam, India Ulrica Overseas Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionUlrica Overseas Private Limited is a premier provider of 360-degree Marketing and Communications solutions. Specializing in Below-the-Line (BTL) marketing, activations, events, launches, roadshows, and engagement strategies, we deliver comprehensive and tailored solutions to meet our clients' unique needs.Role DescriptionThis is a...
-
Affiliate Marketing Specialist
3 weeks ago
Guwahati, India Nextup Ed Tech Full timeWe are looking for an Affiliate Marketing Specialist to help us grow our business through partnerships. The person in this role will work with affiliates, influencers, and partners to promote our products and services. You will be responsible for finding new affiliates, building good relationships with them, and making sure they are successful in promoting...
-
Affiliate Marketing Specialist
1 week ago
Guwahati, Assam, India Nextup Ed Tech Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWe are looking for an Affiliate Marketing Specialist to help us grow our business through partnerships. The person in this role will work with affiliates, influencers, and partners to promote our products and services. You will be responsible for finding new affiliates, building good relationships with them, and making sure they are successful in promoting...
-
Digital Marketing Specialist
3 weeks ago
Guwahati, India UzuHealth Full timeWe are a growing healthcare startup looking for a highly motivated Digital Marketing Specialist to join our team. The ideal candidate will drive paid marketing initiatives, manage ad campaigns across multiple platforms, and optimize our digital presence through SEO and performance-driven strategies. Salary Range - 3 lakh - 3.5 lakh per annum Location:...
-
Digital Marketing Specialist
1 week ago
Guwahati, Assam, India UzuHealth Full time ₹ 3,00,000 - ₹ 3,50,000 per yearWe are a growing healthcare startup looking for a highly motivated Digital Marketing Specialist to join our team. The ideal candidate will drive paid marketing initiatives, manage ad campaigns across multiple platforms, and optimize our digital presence through SEO and performance-driven strategies.Salary Range - 3 lakh - 3.5 lakh per annumLocation:...