L2 Production Support Analyst

2 weeks ago

Hyderabad, India Helius Technologies Full time

Role: L2 Production Support Analyst

Location: Hyderabad

Experience: 4-10 years

Work in office role.


Important Note:

  • Immediate available candidates or candidates with 1 month notice only apply.
  • Candidates should be available for an interview (F2F/Virtual) on 6th Nov Wednesday.


Job Description:

At least one year Java Development experience with SpringBoot and should be willing to work in support. (4-10yrs of L2 Production Support Role)


Responsibilities:

  • Monitor the applications Health/Errors and raise incident if any threshold breaches.
  • Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.
  • 1st line of support for customer issue.
  • Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.
  • Monitor the batches and rerun if needed, troubleshoot the logs if fails.
  • Continue to update the status to respective stakeholder.
  • Technical Knowledge on Linux/Unix with experience in scripting and automation.
  • Basic Knowledge on Windows scripting.
  • Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).
  • ITIL knowledge is a must on INCIDENT and PROBLEM handling process
  • Knowledge on Java/J2EE will be an addon.
  • Ready to support 24*7 Operations and on rotational shifts basis


Mandatory Skills: Java, Linux, SQL


If you are keen with the above role, please share your resume in Word/PDF format to Mani.Sathis@helius-tech.com along with below details so that we can discuss to proceed further.


Current Salary:

Expected Salary:

Notice Period:

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