Coralogix- SRC

1 day ago


Gurugram, India Nexthire Full time

Position: Security Resource Centre, Team Leader

Exp – 6+ Years

Location-Gurgaon 

Responsibilities:

  • Effectively manage multiple high-priority tasks, including critical incidents and escalations.
  • Lead and mentor a team of skilled security analysts, fostering professional growth and collaboration.
  • Oversee daily operations, including customer onboarding, sync calls, hiring, training, escalations, performance reviews, and one-on-one meetings.
  • Develop a deep understanding of the Snowbit  security offering, as well as customer cloud environments and security deployments.
  • Supervise the triage and analysis of security assessments, ensuring timely investigation and resolution of security incidents. Engage with customers on alerts, remediation strategies, and incident response using playbook-driven solutions. Escalate complex cases to the Security Research Group when necessary.
  • Serve as the primary escalation point for customer incidents, ensuring swift resolution of tickets and maintaining a high standard of service.
  • Collaborate closely with cross-functional teams, including Customer Success Management (CSM), Security Research, Incident Response, and Product, to enhance security operations and refine the Snowbit  offering.
  • Share insights, best practices, and knowledge within the team, ensuring internal documentation and databases are consistently updated.
  • Cultivate a positive and dynamic team environment by leading by example, encouraging professional development, and promoting a culture of continuous improvement.
  • Bachelors' degree in Computer Science/Engineering, Electrical Engineering or related domain certifications
  • 5+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains
  • 1+ years of experience in leading a large team of security analysts
  • Experience in or knowledge of cybersecurity assessments and incident management
  • Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
  • Understanding the cyber-security landscape including common threats and attack scenarios
  • Experience with monitoring, ticketing, and CRM tools
    • Strong team player with high availability for a 24x7x365 operation
    • Strong communication skills including high proficiency in English
    • Ability to deal with multiple customer profiles and personalities
Preferred Requirements
  • Experience with cloud services (AWS or Azure or GCP)
  • Knowledge of Cloud security principles
  • Security certifications such as CISSP,CEH,CSA



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