Coralogix- SRC

Position: Security Resource Centre, Team Leader Exp – 6+ Years Location-Gurgaon  Responsibilities: Effectively manage multiple high-priority tasks, including critical incidents and escalations. Lead and mentor a team of skilled security analysts, fostering professional growth and collaboration. Oversee daily operations, including customer onboarding, sync calls, hiring, training, escalations, performance reviews, and one-on-one meetings. Develop a deep understanding of the Snowbit  security offering, as well as customer cloud environments and security deployments. Supervise the triage and analysis of security assessments, ensuring timely investigation and resolution of security incidents. Engage with customers on alerts, remediation strategies, and incident response using playbook-driven solutions. Escalate complex cases to the Security Research Group when necessary. Serve as the primary escalation point for customer incidents, ensuring swift resolution of tickets and maintaining a high standard of service. Collaborate closely with cross-functional teams, including Customer Success Management (CSM), Security Research, Incident Response, and Product, to enhance security operations and refine the Snowbit  offering. Share insights, best practices, and knowledge within the team, ensuring internal documentation and databases are consistently updated. Cultivate a positive and dynamic team environment by leading by example, encouraging professional development, and promoting a culture of continuous improvement. Bachelors' degree in Computer Science/Engineering, Electrical Engineering or related domain certifications 5+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains 1+ years of experience in leading a large team of security analysts Experience in or knowledge of cybersecurity assessments and incident management Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc. Understanding the cyber-security landscape including common threats and attack scenarios Experience with monitoring, ticketing, and CRM toolsStrong team player with high availability for a 24x7x365 operation Strong communication skills including high proficiency in English Ability to deal with multiple customer profiles and personalities Preferred Requirements Experience with cloud services (AWS or Azure or GCP) Knowledge of Cloud security principles Security certifications such as CISSP,CEH,CSA