
Coralogix- SRC
22 hours ago
Position: Security Resource Centre, Team Leader
Exp – 6+ Years
Location-Gurgaon
Responsibilities:
- Effectively manage multiple high-priority tasks, including critical incidents and escalations.
- Lead and mentor a team of skilled security analysts, fostering professional growth and collaboration.
- Oversee daily operations, including customer onboarding, sync calls, hiring, training, escalations, performance reviews, and one-on-one meetings.
- Develop a deep understanding of the Snowbit security offering, as well as customer cloud environments and security deployments.
- Supervise the triage and analysis of security assessments, ensuring timely investigation and resolution of security incidents. Engage with customers on alerts, remediation strategies, and incident response using playbook-driven solutions. Escalate complex cases to the Security Research Group when necessary.
- Serve as the primary escalation point for customer incidents, ensuring swift resolution of tickets and maintaining a high standard of service.
- Collaborate closely with cross-functional teams, including Customer Success Management (CSM), Security Research, Incident Response, and Product, to enhance security operations and refine the Snowbit offering.
- Share insights, best practices, and knowledge within the team, ensuring internal documentation and databases are consistently updated.
- Cultivate a positive and dynamic team environment by leading by example, encouraging professional development, and promoting a culture of continuous improvement.
- Bachelors' degree in Computer Science/Engineering, Electrical Engineering or related domain certifications
- 5+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains
- 1+ years of experience in leading a large team of security analysts
- Experience in or knowledge of cybersecurity assessments and incident management
- Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
- Understanding the cyber-security landscape including common threats and attack scenarios
- Experience with monitoring, ticketing, and CRM tools
- Strong team player with high availability for a 24x7x365 operation
- Strong communication skills including high proficiency in English
- Ability to deal with multiple customer profiles and personalities
- Experience with cloud services (AWS or Azure or GCP)
- Knowledge of Cloud security principles
- Security certifications such as CISSP,CEH,CSA
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