Desktop Systems Engineer

4 weeks ago

Bengaluru, India ANALYTICALWIZARDS SERVICES PRIVATE LIMITED Full time

Job Description :


Role : Desktop Systems Engineer


- Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.


- We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 900 employees.


- We have been consistently honored by multiple surveys as a Best Place to Work in the Boston area.


- Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.


- This is your chance to be a part of a journey where you can develop a product that will truly affect and transform the health care and life science industry.


- As a Desktop Systems Engineer, you will be an integral part of our IT Support Services team,

contributing to the overall success of the team and the organization.


- You will leverage your expertise to support the team and facilitate efficient business operations.


- While providing exceptional customer service and resolving complex problems for our user community remains important, your primary responsibility will focus on the following key areas:


- Managing RMM (Remote Monitoring and Management) systems to ensure the smooth

functioning of desktop systems and applications.


- Taking charge of patching management and implementing computer imaging solutions.


- Driving automation initiatives and continuously improving team processes through

automation.


- Collaborating with the operations team as a senior experienced engineer, providing

mentorship and guidance when it comes to escalated support tickets.


- Actively participating in assigned projects to enhance user experiences and ensure high quality processes.


- Assisting the networking and security operations teams as needed to maintain a secure and

efficient IT environment.


- Your contributions in these areas will have a visible impact on the success of our IT Support

team and contribute to the overall effectiveness of the organization.


- We believe you have the experience and technical knowledge to work in this highly autonomous role where you will have full responsibility for our quickly evolving user base.


- You strive to always deliver gold standard customer service and have the ability to communicate clearly with teammates, end users and leadership.


- 5+ years working in a systems administrator or desktop systems engineer role.


- Advanced skills in the standard tools, concepts, and practices of IT technical support and

incident management


- Strong ability to analyze root cause and troubleshoot technical issues independently


- Expert level of knowledge of Powershell and scripting


- Advanced knowledge of system image management, application packaging and deployment including Microsoft Intune and autopilot, SCCM is a bonus.


- Extensive experience with endpoint vulnerability remediation


- Advanced knowledge of Active Directory including management, securities, permissions and Group Policies.


- Extensive experience with Remote Monitoring and Management Tools.


- Knowledge and understanding of network principals including but not limited to VLANs, routing and security.


- Experience with automation and familiarity with API keys.


- Ability to thrive in a fast paced and dynamic environment, with ever changing priorities and with :


- Addigy or other MDM tools


- Kaseya


- Linux and Mac OSes


Why we love Definitive, and why you will too


- Industry leading products


- Work hard, and have fun doing it


- Incredibly fast growth means limitless opportunity


- Flexible and dynamic culture


- Work alongside some of the most talented and dedicated teammates


- Definitive Cares, our community service group, gives all of us a chance to give back


- Competitive benefits package including great healthcare benefits and a 401(k) match

(ref:hirist.tech)

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