Desktop Systems Engineer

2 weeks ago


Bengaluru, Karnataka, India ANALYTICALWIZARDS SERVICES PRIVATE LIMITED Full time

Job Description :

Role : Desktop Systems Engineer

Definitive Healthcare is a global healthcare technology company that provides leading intelligence on the healthcare provider market.

We are on an incredibly exciting trajectory and have more than doubled in size in the past 2 years, with over 900 employees.

We have been consistently honored by multiple surveys as a Best Place to Work in the Boston area.

Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates.

This is your chance to be a part of a journey where you can develop a product that will truly affect and transform the health care and life science industry.

As a Desktop Systems Engineer, you will be an integral part of our IT Support Services team,

contributing to the overall success of the team and the organization.

You will leverage your expertise to support the team and facilitate efficient business operations.

While providing exceptional customer service and resolving complex problems for our user community remains important, your primary responsibility will focus on the following key areas:

Managing RMM (Remote Monitoring and Management) systems to ensure the smooth

functioning of desktop systems and applications.

Taking charge of patching management and implementing computer imaging solutions.

Driving automation initiatives and continuously improving team processes through

automation.

Collaborating with the operations team as a senior experienced engineer, providing

mentorship and guidance when it comes to escalated support tickets.

Actively participating in assigned projects to enhance user experiences and ensure high quality processes.

Assisting the networking and security operations teams as needed to maintain a secure and

efficient IT environment.

Your contributions in these areas will have a visible impact on the success of our IT Support

team and contribute to the overall effectiveness of the organization.

We believe you have the experience and technical knowledge to work in this highly autonomous role where you will have full responsibility for our quickly evolving user base.

You strive to always deliver gold standard customer service and have the ability to communicate clearly with teammates, end users and leadership.

5+ years working in a systems administrator or desktop systems engineer role.

Advanced skills in the standard tools, concepts, and practices of IT technical support and

incident management

Strong ability to analyze root cause and troubleshoot technical issues independently

Expert level of knowledge of Powershell and scripting

Advanced knowledge of system image management, application packaging and deployment including Microsoft Intune and autopilot, SCCM is a bonus.

Extensive experience with endpoint vulnerability remediation

Advanced knowledge of Active Directory including management, securities, permissions and Group Policies.

Extensive experience with Remote Monitoring and Management Tools.

Knowledge and understanding of network principals including but not limited to VLANs, routing and security.

Experience with automation and familiarity with API keys.

Ability to thrive in a fast paced and dynamic environment, with ever changing priorities and with :

Addigy or other MDM tools

Kaseya

Linux and Mac OSes

Why we love Definitive, and why you will too

Industry leading products

Work hard, and have fun doing it

Incredibly fast growth means limitless opportunity

Flexible and dynamic culture

Work alongside some of the most talented and dedicated teammates

Definitive Cares, our community service group, gives all of us a chance to give back

Competitive benefits package including great healthcare benefits and a 401(k) match

)

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