Director - Sharepoint Environment

3 days ago

Gurugram, India Anlage Infotech Full time

SharePoint Leadership : - Oversee architecture, governance, and optimization of SharePoint environments (on-premises and cloud)- Lead modernization efforts, including migration to SharePoint Online and integration with Microsoft 365- Define content management strategies, metadata standards, and user adoption plansAI Strategy & Implementation : - Drive AI initiatives that enhance automation, predictive analytics, and intelligent workflows- Collaborate with data science teams to embed AI into SharePoint and support operations- Evaluate and deploy tools like Microsoft Syntex, Copilot, and Azure AI servicesEnterprise Support Management : - Lead global support operations, including helpdesk, incident management, and escalation protocols- Implement ITIL best practices and service-level agreements (SLAs)- Monitor support KPIs and drive continuous improvement in customer satisfactionQuality Control & Compliance : - Establish and enforce QC frameworks for digital platforms and support services- Conduct regular audits, performance reviews, and root cause analyses- Ensure compliance with regulatory standards (e.g., ISO, GDPR, HIPAA)Cross-Functional Leadership : - Manage cross-functional teams across IT, AI, support, and QA- Oversee budgets, vendor relationships, and strategic partnerships- Present performance metrics and strategic roadmaps to executive leadershipQualifications : - Bachelors or Masters in Computer Science, Information Systems, or related field- 15+ years in enterprise IT leadership, with deep expertise in SharePoint, Gen AI and Artificial intelligence.- Proven experience managing support operations and quality control programs- Strong understanding of Microsoft 365, Azure, and enterprise AI tools- Excellent communication, strategic planning, and team-building skills (ref:hirist.tech)

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