
Director - Sharepoint Environment
1 week ago
SharePoint Leadership :
- Oversee architecture, governance, and optimization of SharePoint environments (on-premises and cloud)
- Lead modernization efforts, including migration to SharePoint Online and integration with Microsoft 365
- Define content management strategies, metadata standards, and user adoption plans
AI Strategy & Implementation :
- Drive AI initiatives that enhance automation, predictive analytics, and intelligent workflows
- Collaborate with data science teams to embed AI into SharePoint and support operations
- Evaluate and deploy tools like Microsoft Syntex, Copilot, and Azure AI services
Enterprise Support Management :
- Lead global support operations, including helpdesk, incident management, and escalation protocols
- Implement ITIL best practices and service-level agreements (SLAs)
- Monitor support KPIs and drive continuous improvement in customer satisfaction
Quality Control & Compliance :
- Establish and enforce QC frameworks for digital platforms and support services
- Conduct regular audits, performance reviews, and root cause analyses
- Ensure compliance with regulatory standards (e.g., ISO, GDPR, HIPAA)
Cross-Functional Leadership :
- Manage cross-functional teams across IT, AI, support, and QA
- Oversee budgets, vendor relationships, and strategic partnerships
- Present performance metrics and strategic roadmaps to executive leadership
Qualifications :
- Bachelors or Masters in Computer Science, Information Systems, or related field
- 15+ years in enterprise IT leadership, with deep expertise in SharePoint, Gen AI and Artificial intelligence.
- Proven experience managing support operations and quality control programs
- Strong understanding of Microsoft 365, Azure, and enterprise AI tools
- Excellent communication, strategic planning, and team-building skills
(ref:hirist.tech)-
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