Otis Global Services

7 days ago

Mumbai, India OTIS GLOBAL SERVICES CENTER PRIVATE LIMITED Full time

Role & responsibilities :

- Contribute to design and effectively execute global, integrated communications plans aligned with the business vision and strategy and the local/Operating Unit needs and process to engage customers, media, external stakeholders and colleagues, through a clear messaging framework, content development and deployment strategies.

- Understand both the competitive market landscape and local growth opportunities such as infrastructure development, demand for solutions to address aging populations and mobility, digital transformation including new technology/tools and a broad product portfolio to meet diverse needs across Indias Tier I, II and III cities. Apply this knowledge to effectively communicate Otis as expert, experienced, agile and customer-centric capable of solving customer and passenger needs and supporting both the Make in India initiative as well as being a key player in the global elevator/escalator manufacturing ecosystem.

Preferred candidate profile :

- Strategic Advisor to Operating Unit leadership - Consult and advise on leadership messaging, crisis and reputation management, colleague messaging/engagement, product/service awareness/amplification campaigns and customer engagement, social impact programs

- Public Relations: Pitch and arrange media and third-party influencer interviews with leaders or local subject matter experts, including preparing talking points and FAQs, to support paid and earned campaigns.

- Crisis Management and Communications: Be mindful of the public perception companies develop following a crisis and counsel leaders accordingly in crisis situations to protect the companys reputation

- Liaison: Acts as the key India point of contact for the Director, Communications APAC & China and World Headquarters CoEs to ensure delivery of assets and information, effective communication, and program support requests are clearly communicated

- Roll-Out: Coordinate, communicate and distribute Otis-wide, regional and operating unit programs and messaging ensuring customer and colleague engagement.

- Content Writing: Write, or collaborate with copywriters and global CoE teams, to create original and relevant content for operating unit executive leadership messaging, social media, press releases, Otis.com, intranet, etc.

- Execution: Provides project strategy and execution for Communications initiatives and Communications events at the local/operating unit level. As needed, partner with Brand & MarComm CoE and local Sales & Marketing or business leads to support local customer or other promotional events

- Digital Channel Management: (website, social media, colleague communication assets, etc.). In partnership with global channels owners/leads, create content specific to the geography for sharing on corporate or leader channels

- Social Impact: Execute CSR initiatives - identify, promote and strategically incorporate relevant partnerships into country activities and messaging


(ref:iimjobs.com)

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