Reservations Specialist
1 day ago
Job Summary: We are seeking a dynamic and guest-oriented Reservation Executive to join our Giri India Central Reservations team. The ideal candidate will be responsible for handling reservations for a range of properties under our brand umbrella. The role demands exceptional communication skills, attention to detail, and a deep understanding of our brand's offerings, ensuring that all guests receive the highest level of service and attention when making reservations. Key Responsibilities:1. Reservation Management: o Handle inbound reservations via phone, email, and online channels for multiple properties under the brand’s portfolio. o Ensure accurate booking information, including dates, room types, rates, and special requests, are captured and confirmed. o Process modifications, cancellations, and no-show bookings efficiently while ensuring the guest experience is not impacted.2. Customer Service: o Provide exemplary customer service by responding promptly and professionally to guest inquiries regarding reservations, availability, rates, and policies. o Assist guests with special requests such as room preferences, VIP needs, or accommodations for special events. o Address any reservation-related issues or complaints, working with the relevant teams to resolve them swiftly.3. Data Entry & System Updates: o Maintain accurate and up-to-date reservation records in the central reservation system (CRS). o Ensure that all information such as guest profiles, booking preferences, and payment details are accurately entered and updated. o Monitor availability across properties to avoid overbookings and ensure proper allocation.4. Sales & Upselling: o Promote special offers, packages, and seasonal promotions to enhance revenue and ensure guests are aware of all available options. o Upsell room types, upgrades, or additional services (e.g., spa, dining, excursions) to maximize revenue opportunities. o Achieve daily/weekly/monthly targets for upselling and overall reservations.5. Team Collaboration: o Work closely with the front desk, sales, and revenue management teams to ensure seamless communication regarding room availability, rates, and guest preferences. o Support team members in maintaining high operational standards and guest satisfaction.6. Reporting & Administrative Tasks: o Assist in preparing reservation reports, tracking occupancy, and identifying trends. o Contribute to the forecasting of demand and revenue, helping with inventory management.7. Compliance & Brand Standards: o Ensure all reservation procedures align with brand standards, policies, and industry best practices. o Maintain a high level of knowledge about the brand’s properties, facilities, and offerings to accurately inform guests and help with decision-making.8. Training & Development: o Stay informed about new tools, systems, and technologies used in central reservations. o Participate in training programs to enhance product knowledge, sales techniques, and customer service skills
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Reservations Specialist
1 week ago
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Reservations Specialist
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Reservation Specialist
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Guest Relations Specialist
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Guest Relations Specialist
2 weeks ago
Delhi, India Hushstays.com Full timeHushstays.com is a curated collection of extraordinary stays in magical locations across India. We are looking for an enthusiastic and customer-focused Guest Relations Specialist to join our team. If you love travel, enjoy meaningful conversations, and have a knack for creating seamless guest experiences, this role is for you! What You’ll Do Be the first...
