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Operations Manager
4 weeks ago
Location:On-Site (Vikramasingapuram, Tamil Nadu) Industry:Publishing / Pre-media Experience:7+ Years Reporting to:CEO Employment Type:Full-time Position OverviewThe Operations/Delivery Manager will lead all production departments, oversee project delivery and resource deployment, ensure cross-team collaboration, uphold company decisions, and drive operational efficiency across departments. Key ResponsibilitiesTeam & Department LeadershipManage large production teams across Content, Editorial, QC, Prepress, eBook, and Illustration departments; monitor performance, optimize resources, and maintain streamlined workflows. Project & Delivery ManagementEnsure timely and accurate project completion; oversee scheduling, resource allocation, production meetings, progress tracking, and final delivery review. Strategic & Executive SupportApprove operational actions, align departmental goals with organizational objectives, and provide actionable recommendations for continuous improvement. Cross-Functional Collaboration & ReportingWork closely with HR, Finance, and other teams to maintain alignment; review operational reports, assess risks, manage resources, and support business continuity efforts. Performance & Metrics ManagementEstablish KPIs, monitor performance across all teams, review monthly scorecards, and ensure goal alignment for each department. Quality Management SystemsOversee and strengthen QMS practices to ensure consistency, accuracy, and continuous improvement throughout all production and delivery processes. Metrics & Performance ExpectationsLead multi-department teams with consistent performance and workflow efficiency. Manage high-volume project pipelines while ensuring on-time, high-quality delivery. Maintain strong accuracy levels through effective quality systems and process improvements. Sustain high productivity and optimal utilization across all production departments. Conduct routine production reviews and structured performance evaluations to drive accountability and progress. Qualifications & Skills7+ years of experience in operations, production, or delivery management within the publishing or pre-media industry. Proven experience managing large, multi-disciplinary teams. Strong leadership, coordination, and communication abilities. Expertise in workflow optimization, resource management, and performance management. Familiarity with publishing workflows, digital/eBook production, prepress processes, and quality systems. Who We AreAt DataWorks, we help publishers bring great books and content to life. Our team of talented professionals works across content writing, editorial, design, typesetting, eBooks, illustrations, and prepress production. With a strong quality culture and a commitment to excellence, we deliver accurate, dependable, and timely results for clients across the globe. Company AddressDataWorks 75A, Ambalavanapuram Big Street, Vickramasingapuram – 627 425, Tirunelveli, India Contact:6379604302 Email:sakunthala@dataworks.co.in
