Customer Care Executive

1 week ago

New Delhi, India Dentalkart Full time

About the Role: As aCustomer Care Executiveat Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.Key Responsibilities: Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively. Manage escalations with professionalism and ensure timely resolution. Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues. Maintain accurate records of customer interactions using CRM tools. Ensure high levels of customer satisfaction through prompt and courteous service. Identify customer pain points and suggest process improvements. Meet daily/weekly targets for response time, resolution rate, and customer feedback.Must-Have Knowledge, Skills & Abilities: Strongcustomer experience knowledgefrom anE-commerce or Logistics-driven organization . Proven ability inescalation handlingvia calls and professional communication. Excellentpresentation and communication skills(verbal & written). High attention to detailand ability to workcross-functionallywith different teams. Strongmulti-taskingandtime managementskills. Empathyand a strongcustomer-first attitude . Familiarity withCRM toolssuch asZoho, Salesforce, or Freshdeskis a plus.Why Join Dentalkart: Opportunity to work with India’s fastest-growing dental e-commerce platform. Supportive, innovative, and growth-driven environment. Competitive salary, incentives, and employee benefits.

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