Clinical Audiologist

4 weeks ago

Coimbatore, India Global Hearing Aid Centre Full time

Company Description

Global Hearing Aid Centre, with 16 years of experience, specializes in providing top-quality hearing solutions to individuals with hearing loss. With branches spread across Tamil Nadu and Kerala, the centre offers advanced hearing aids, expert audiological testing, and personalized consultations. Their commitment to customer care ensures tailored solutions to improve hearing and enhance quality of life.


Qualifications

  • Bachelor's or Master's degree in Audiology & Speech Language Pathology
  • Speech and Speech Therapy skills
  • Aural Rehabilitation and Audiology expertise
  • Hearing Aid Dispensing knowledge
  • Strong communication and interpersonal skills
  • Relevant certifications in Speech Therapy or Audiology
  • Experience in working with individuals with hearing loss


Roles & Responsibilites :


Audiological Testing:

  • Perform comprehensive hearing assessments, including:
  • Pure Tone Audiometry
  • Impedance Audiometry
  • Speech Audiometry
  • Other necessary audiological evaluations.
  • Maintain accurate, detailed audiological reports for each client.


Counseling:

  • Advise individuals newly diagnosed with hearing loss about the importance of hearing aids.
  • Assist existing hearing aid users in upgrading or adjusting their devices.
  • Explain hearing test results and guide clients toward the best solutions for their hearing needs.


Lead Management & Follow-Up:

  • Collaborate with the Lead Management Executive to address specialized queries from leads.
  • Follow up with leads to ensure a smooth customer journey.
  • Build long-term relationships with customers.


Operational Responsibilities:

  • Develop and document Standard Operating Procedures (SOPs) for audiology practices to ensure consistency across locations.
  • Create training materials for new audiologists and assist with onboarding.


Event Participation:

  • Take full responsibility for Global Hearing Aid Centre's Free Hearing Camps, managing planning, execution, and team coordination.
  • Represent GHAC at community hearing care initiatives and corporate social responsibility (CSR) events.


Sales Support:

  • Explain the features and benefits of hearing aids to clients.
  • Collaborate with marketing and sales teams to meet customer expectations.


Business Growth:

  • Work closely with other team to support business growth, exploring new ideas for improving customer satisfaction and operational efficiency.
  • Stay updated with the latest advancements in audiology and integrate new technologies and techniques.
  • Collect customer feedback on services and hearing aids, providing insights to management for improvement.



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