Salesforce Order Management Specialist

3 weeks ago

Bengaluru, India MPowerment Resources LLP Full time

Locations : Bengaluru, Hyderabad, Pune, Chennai, GurugramMode : HybridRole Overview : We are looking for an experienced Salesforce Order Management (SOM) professional with 7+ years of expertise in designing, developing, and implementing complex order lifecycle solutions. This role requires hands-on technical leadership, strong integration knowledge, and the ability to collaborate with cross-functional teams to deliver scalable and high-performance Salesforce SOM solutions.Key Responsibilities : - Design and implement end-to-end Salesforce SOM solutions (objects, workflows, orchestration flows).- Build orchestration flows for order capture, fulfilment, cancellations, returns, and payments.- Develop automation using Flow, Apex, Composite APIs for complex order management.- Integrate SOM with ERP, WMS, SFCC, Payment Gateways using REST/SOAP APIs.- Ensure scalable data models and maintain data integrity.- Provide technical leadership : mentoring developers, code reviews, best practices.- Troubleshoot issues, monitor performance, and implement optimizations.- Stay updated on latest Salesforce SOM releases and recommend adoption strategies.- Define and implement custom logic for split shipments, backorders, refunds, returns, etc.- Drive Agile processes including sprint planning, backlog grooming, and ceremonies.Technical Skills Required :- Strong hands-on expertise with Salesforce SOM and Data Models.Proficiency in : - Apex, LWC (Lightning Web Components), Aura, SOQL, SOSL- Flow Builder, Orchestration Flow Designer- Platform Events, Change Data Capture (CDC)- API Integration (REST/SOAP), OAuth2, JWT, Named Credentials- Salesforce DX, Git, CI/CD pipelines- Experience with Service Cloud, Commerce Cloud (B2B/B2C), Sales Cloud.- Understanding of PCI compliance, fraud management, SCA.- Exposure to middleware tools like MuleSoft / Dell Boomi is a plus.- Salesforce certifications (Order Management Accredited Professional, PD1/PD2, Integration Architecture Designer) are highly desirable. (ref:hirist.tech)

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