Support Engineer

7 days ago

Hyderabad, India Aidewiser Soltek Full time

Job Title : L3 Support Engineer (.NET)


Office Location : Hyderabad (Can work remotely)


Experience Required : 5-8 years


Key Skills : Support Engineer, Technical Support, .NET, C#, WinForm, WPF, Azure DevOps, client-facing


Job Summary : We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensure products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.


Job Description :


- Provide effective customer service by leveraging in-depth knowledge of company products.


- Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.


- Troubleshoot installation and testing issues across various programming languages and build environments.


- Provide technical skills and best practices to customers and the support team, promoting a mindset of continuous improvement.


- Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.


- Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team.


Required Experience :


- Minimum of 8 years of development experience in a customer facing role with a software company.


- Fluency in written and spoken English.


- Flexibility working EU or US time zone.


Required Technical Skills :


- Strong knowledge of Microsoft Windows operating systems (client and server).


- Strong knowledge of development technologies : .NET and C#.


- Strong knowledge of WPF and WinForms.


- Strong knowledge of Integrations such as Azure DevOps.


- Experienced with scripting languages and network protocols.


- Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.


- Basic understanding of C++/QT.


- Basic understanding of databases.


- Proficient in using JIRA for issue tracking.


Required Soft Skills


- Hands-on experience with remote troubleshooting methods.


- Strong written, verbal and presentation skills.


- Strong problem solving and analytical skills.


- Capability to work independently and collaboratively within a team.


- Ability to multi-task across multiple products within different technology platforms.


Nice to have


- Knowledge of WebDriver technologies (Eg. Selenium).


- Knowledge of Linux operating systems (client and server).


- Basic understanding of Java.


- Basic understanding of JavaScript.


- Eager to learn new technologies.


(ref:hirist.tech)

  • Network Support Engineer

    7 days ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15...

  • Network support engineer

    3 days ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Network Support Engineer

    19 hours ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...

  • Network Support Engineer

    1 week ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...

  • Network Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...

  • Network Support Engineer

    1 week ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days ...

  • Network Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure. Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Network Support Engineer

    7 days ago

    hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Network Support Engineer

    1 week ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details: • Shifts: Rotational (5 Days Working) • Notice Period: Immediate to 15 Days •...

  • Mac support engineer

    3 days ago

    Hyderabad, India TRDFIN Support Services Pvt Ltd Full time

    We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting mac OS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills. Key Responsibilities: • Provide...