Support Engineer

4 weeks ago

Hyderabad, Telangana, India Aidewiser Soltek Full time

Job Title : L3 Support Engineer (.NET)

Office Location : Hyderabad (Can work remotely)

Experience Required : 5-8 years

Key Skills : Support Engineer, Technical Support, .NET, C#, WinForm, WPF, Azure DevOps, client-facing

Job Summary : We are seeking an experienced L3 Support Engineer to deliver high-level technical support, ensure products work well, and boost customer satisfaction. The candidate should have strong analytical skills, be capable of diagnosing code issues, and suggest effective alternatives.

Job Description :

- Provide effective customer service by leveraging in-depth knowledge of company products.

- Collaborate with cross-functional teams to surpass customer service expectations, ensuring timely communication with customers regarding the status and resolution progress.

- Troubleshoot installation and testing issues across various programming languages and build environments.

- Provide technical skills and best practices to customers and the support team, promoting a mindset of continuous improvement.

- Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.

- Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team.

Required Experience :

- Minimum of 8 years of development experience in a customer facing role with a software company.

- Fluency in written and spoken English.

- Flexibility working EU or US time zone.

Required Technical Skills :

- Strong knowledge of Microsoft Windows operating systems (client and server).

- Strong knowledge of development technologies : .NET and C#.

- Strong knowledge of WPF and WinForms.

- Strong knowledge of Integrations such as Azure DevOps.

- Experienced with scripting languages and network protocols.

- Knowledge with Test Automation, Mobile (Android) and Web Development testing methods.

- Basic understanding of C++/QT.

- Basic understanding of databases.

- Proficient in using JIRA for issue tracking.

Required Soft Skills

- Hands-on experience with remote troubleshooting methods.

- Strong written, verbal and presentation skills.

- Strong problem solving and analytical skills.

- Capability to work independently and collaboratively within a team.

- Ability to multi-task across multiple products within different technology platforms.

Nice to have

- Knowledge of WebDriver technologies (Eg. Selenium).

- Knowledge of Linux operating systems (client and server).

- Basic understanding of Java.

- Basic understanding of JavaScript.

- Eager to learn new technologies.

(ref:hirist.tech)

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