IndiGo Airlines
Found in: Talent IN 2A C2 - 3 weeks ago
Role : Director/Head - Technology - IndiGo's Loyalty Program
Work Mode : Work from office (All 5days, Mandatory)
Job Location : Gurgaon
Job Summary :
The Loyalty Technology Head will lead and manage all technological aspects of IndiGo's Loyalty Program. This role requires a deep understanding of product lifecycle management, enterprise architecture & systems and integrations with different systems.
The role will need a close collaboration with the Loyalty Management System (LMS) & other related technology vendors for overseeing the development, implementation, and management of the Loyalty Program's technology landscape.
Qualifications & Experience :
- A minimum of 15 years of relevant experience in technology, with a strong background in product lifecycle management, solution architecture, and project management.
- Prior experience in overseeing enterprise-level projects, with a preference for those in the travel domain focusing on airlines and Loyalty Programs.
- Hands-on experience in understanding system integrations and their implications, especially when working with external platform providers.
- Bachelor's/master's degree in computer science, Engineering, or a related field.
- MBA or equivalent advanced degree is desirable.
Key Responsibilities :
Strategic Leadership :
- Define and execute the technology strategy for IndiGo's Loyalty Program in alignment with the company's business goals.
- Thought leader and knowledge of the latest industry trends and potential technology solutions in the loyalty domain.
- Work collaboratively with the team (and partners), where relevant, at all levels across the organisation, to ensure that Loyalty Program's digital and technology services and products are customer-led, cost-effective, scalable, easy to use and meet current and future needs.
- Develop Loyalty Program's capability, processes and team structures in managing change, agile software development and rapid deployment, cyber security, data management and service management.
Product Lifecycle Management :
- Understand, develop, and oversee the technology roadmap and entire lifecycle of the Loyalty Program's technology products and services.
- Collaborate with the LMS platform provider & other technology partners to ensure new product developments, enhancements are aligned with Loyalty Program's vision and objectives.
- Own the development and delivery backlog planning, and prioritising of resources across the Technology team to ensure an effective balance between our tech transformation, our BAU projects, delivery and ongoing maintenance and support of the Loyalty Program's platforms and services.
- Prepare and communicate a clear vision and delivery plan for the Loyalty Program's technology and digital services transformation to all stakeholders.
- Utilize established project management methodologies for tracking progress, risk management, and efficient resource allocation.
System Integrations :
- Lead integration efforts with internal systems such as PSS (Navitaire), CRM (Salesforce), ERP (SAP), and other external partners, understanding the challenges and impact of these integrations on the overall technology landscape.
- Engage with program partner's technology teams to ensure seamless integration with the IndiGo's LMS & other relevant applications, and successful onboarding of program partners on to the Loyalty Program in line with the requirements of the Loyalty Program.
Service Management :
- Ensure that Loyalty Program's key technology services are resilient, secure, and scalable and that cyber security, software development, support processes and systems are constantly aligned with industry standards and certifications.
- Incident management and technology partner SLA management
Team Leadership & Development :
- Build and lead a high-performing team, including analysts to execute program strategies and initiatives effectively.
- Performance Management: Set clear goals and expectations for team members, provide regular feedback, and promote professional development.
- Foster an environment of continuous learning, innovation, and collaboration.
Business development :
- Contribute to the writing of bids, proposals, costing and pricing as required
- Support business development activities to help make high-level new partnership and funding conversations happen.
Budget and resource management :
- Develop and manage the budget for third party technology spend and ensure cost-optimization of technology partners' services.
Skills & Competencies :
- Deep knowledge of product enhancement and its implications.
- Strong leadership and decision-making abilities.
- Exceptional analytical, organizational, and problem-solving skills.
- Proficient in technology platforms pertinent to airlines and Loyalty Programs.
- Excellent communication skills, both written and verbal.
- Proven ability to manage stakeholder relationships, both internal and external
-
IndiGo Airlines
Found in: Whatjobs IN C2 - 3 weeks ago
Gurgaon,Gurugram, India IndiGo Full timeRole : Director/Head - Technology - IndiGo's Loyalty Program Work Mode : Work from office (All 5days, Mandatory) Job Location : Gurgaon Job Summary : The Loyalty Technology Head will lead and manage all technological aspects of IndiGo's Loyalty Program. This role requires a deep understanding of product lifecycle management, enterprise...
-
IndiGo Airlines
Found in: Adzuna IN C2 - 2 weeks ago
Gurgaon/Gurugram, IN IndiGo Full timeRole : Director/Head - Technology - IndiGo's Loyalty Program Work Mode : Work from office (All 5days, Mandatory)Job Location : GurgaonJob Summary :The Loyalty Technology Head will lead and manage all technological aspects of IndiGo's Loyalty Program. This role requires a deep understanding of product lifecycle management, enterprise architecture &...
-
IndiGo Airlines
Found in: Whatjobs IN C2 - 2 days ago
Gurgaon/Gurugram, India IndiGo Full timeRole : Director/Head - Technology - IndiGo's Loyalty Program Work Mode : Work from office (All 5days, Mandatory) Job Location : Gurgaon Job Summary : The Loyalty Technology Head will lead and manage all technological aspects of IndiGo's Loyalty Program. This role requires a deep understanding of product lifecycle management, enterprise...
-
Senior Manager
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full timeThe Role:Responsible for supporting IndiGo bilateral requirements and regulatory requirements.Assess emerging international and domestic air transport policies and analyze other airlines' competitive and alliance activities. Apprise management of the impact of international policies and activities on IndiGo commercial objectives.Interact with Network...
-
Senior Manager
Found in: Whatjobs IN C2 - 3 weeks ago
gurugram, India IndiGo Full timeThe Role: Responsible for supporting IndiGo bilateral requirements and regulatory requirements. Assess emerging international and domestic air transport policies and analyze other airlines' competitive and alliance activities. Apprise management of the impact of international policies and activities on IndiGo commercial objectives. Interact with Network...
-
Executive – Revenue Management
Found in: Whatjobs IN C2 - 3 weeks ago
gurugram, India IndiGo Full timeAbout the Role: The position is in IndiGo’s Revenue Management (RM) Department. Analyst is responsible for revenue target delivery within a competitive airline industry, using various pricing and inventory optimization methods. Working closely with other members of IndiGo, analyst shall be tasked with developing and maximizing all revenue opportunities...
-
Executive – Revenue Management
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full timeAbout the Role: The position is in IndiGo’s Revenue Management (RM) Department. Analyst is responsible for revenue target delivery within a competitive airline industry, using various pricing and inventory optimization methods. Working closely with other members of IndiGo, analyst shall be tasked with developing and maximizing all revenue opportunities...
-
Senior Executive Revenue Management
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full timeRole:Revenue Management - Senior Executive shall be tasked with developing and maximizing the revenue opportunities for the airline. The role requires strong analytical skills and ability to deliver expected unit revenues in a highly competitive market scenario. Responsibilities:The role shall be responsible for the following areas:Optimize Revenue on...
-
Senior Executive Revenue Management
Found in: Whatjobs IN C2 - 1 week ago
gurugram, India IndiGo Full timeRole: Revenue Management - Senior Executive shall be tasked with developing and maximizing the revenue opportunities for the airline. The role requires strong analytical skills and ability to deliver expected unit revenues in a highly competitive market scenario. Responsibilities: The role shall be responsible for the following areas: Optimize Revenue...
-
IndiGo Airlines
Found in: Talent IN 2A C2 - 3 weeks ago
Gurugram, India IndiGo (InterGlobe Aviation Ltd) Full timeVertical Head - Business Technology (IT Delivery Specialist) - Flight Operation - Airlines - GurgaonJob Location - GurgaonWork Mode - WFO (All 5 days)Background to the roleLooking for a Techno Commercial profile with prior experience in managing Flight Operations vertical in a large airline or IT delivery specialist who can lead delivery as part of Business...
-
Executive - Ancillary Partnership
1 day ago
Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time**Job Posting Start Date**:2 May 2024 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd Ancillary Sales - Partnerships & Advertising IndiGo is looking for highly dynamic and self-motivated individual to drive Ancillary Sales - Partnerships and Advertising. These alliances would be with brands across the breadth of sectors to enhance...
-
Indigo - Senior Associate - Investment
Found in: Talent IN 2A C2 - 1 day ago
Gurugram, India Interglobe Aviation Ltd. Full timeAbout IndiGo Ventures:IndiGo Ventures is the Corporate Venture Capital arm of IndiGo Airlines. Our mission is to invest in early-stage companies operating predominantly in Aviation, Consumer, Travel & Lifestyle, Hospitality, and Transportation sectors. We are committed to supporting innovation and fostering growth in these industries through strategic...
-
Executive - Crew training
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full time•Ensure crew training / roster plans are implemented in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these training plans / rosters especially with large crew numbers will form the most challenging aspect of this position.•Schedule monthly/ quarterly / long term crew roster / training...
-
Technical Officer- PLM
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full timeScheduled Maintenance Planning1) Preparation & Ensuring timely release Daily Work Package for Scheduled Maintenance of fleet and ensuring all work is completed within the stipulated time frame.2) Timely release of Information of preliminary major tasks which are planned on Indigo fleet to Line Maintenance during night.3) Ensuring...
-
Executive- Crew Rostering
30 minutes ago
Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time**Job Posting Start Date**:9 Feb 2024 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Ensure crew training / roster plans are implemented in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these training plans / rosters especially with large crew numbers will form the most...
-
Manager Catering Planning
Found in: Whatjobs IN C2 - 3 weeks ago
gurugram, India IndiGo Full timeReports To : Director, Catering Planning and Product Development Job Overview Design, develop and launch new inflight products – Domestic and International – Perishable and Non-perishable for Buy on Board and Pre-booking Qualifications: Hotel Management, Minimum Graduate Responsibilities and Duties · Menu Development – Work with Domestic...
-
Manager Catering Planning
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full timeReports To: Director, Catering Planning and Product DevelopmentJob Overview Design, develop and launch new inflight products – Domestic and International – Perishable and Non-perishable for Buy on Board and Pre-bookingQualifications: Hotel Management, Minimum GraduateResponsibilities and Duties· Menu Development – Work with Domestic and...
-
Assistant Manager
Found in: Talent IN C2 - 3 weeks ago
Gurugram, India IndiGo Full timeEvaluation of modification documents through Mod Assessment Forms. 2. Prepare the Agenda for the Modification Committee Meetings (MCM) 3. Prepare the Minutes and the Executive Summary post MCM. 4. Coordinate with manufacturer & OEMs for any requirements related to modification documents and for seeking any...
-
IndiGo Airlines
Found in: beBee S IN - 4 weeks ago
Gurgaon/Gurugram, India iimjobs Full timeJob Description (JD): Head of Analytics (Loyalty Division)Department: Loyalty Program Location: Gurugram (WFO, All 5 days, Mandatory)Position Type: Full-TimeReports To: Head of LoyaltyAbout IndiGo:IndiGo is a leading airline dedicated to providing exceptional travel experiences to our customers. As part of our commitment to customer loyalty and satisfaction,...
-
IndiGo Airlines
Found in: Talent IN 2A C2 - 1 day ago
Gurugram, India IndiGo (InterGlobe Aviation Ltd) Full timeJob Summary:We are in search of an individual with Strategic and Transformational mindset to join our dynamic Human Resources Shared Services (HRSS) team. In this role, you will be responsible for developing SOPs, preparing reports and assist in providing support for the continuous control monitoring framework.Act as a Project Manager for the Future ready...