Operation Executive

2 weeks ago

Jodhpur, Rajasthan, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

Who we are and what do we do

India has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.

We are determined to contribute immensely to nation's growth story with our vision "to provide digital technology across financial value chain" and our mission to create leadership position in digital payment space.

Founded in 2013, NPST is a leading fintech firm in India, part of the Make in India initiative and listed on BSE and National Stock Exchange. We specialize in Digital Payments operating as Technology Service Provider to Regulated entities and providing Payment Platform to Industry – empowered by payment processing engine, Financial Super app, Risk Intelligence engine and digital merchant solution.

While we drive 3% of global digital transaction volume for over 100+ clients, we aim to increase our market share by 5X in next five years through innovation and industry first initiatives.

What will you do

The ideal candidate will be responsible for supporting the Dispute Management team by handling UPI chargebacks, pre-arbitrations, arbitrations, and regulatory complaints. You will investigate disputes, coordinate with banks, NPCI, and customers, and ensure timely and accurate case resolution. The role requires strong coordination, documentation skills, and the ability to handle sensitive cases with confidentiality and attention to detail.

Job responsibilities:

  • Process and manage UPI transaction disputes including chargebacks, pre-arbitrations, and arbitrations as per NPCI guidelines.
  • Handle and respond to complaints from regulatory and legal bodies such as Cyber Cell, Banking Ombudsman (BO), RBI, NPCI, and Law Enforcement Agencies.
  • Investigate suspicious or fraudulent transactions and report findings to NPCI and banks within defined timelines.
  • Coordinate with internal teams and customers to collect supporting evidence and documentation.
  • Ensure timely follow-up and provide accurate responses to stakeholders for every dispute.
  • Maintain detailed case records and update internal systems regularly.
  • Prepare and submit responses to NPCI and regulatory authorities within specified deadlines.
  • Support the team in audits, MIS, and compliance reporting.

What are we looking for:

  • Basic knowledge of chargeback processes and NPCI dispute rules.
  • Communication and documentation skills.
  • Proficiency in MS Excel, emails, and reporting tools.
  • Entrepreneurial skills, ability to observe, innovate, and own your work.
  • Detail-oriented and organized with strong time management skills.
  • Influencing skills and the ability to create positive working relationships with team members at all levels.
  • Approach and work with perfection as a group effort to achieve organizational goals.

Education Qualification – Graduate in any discipline (Commerce, Finance, or related fields preferred).

Experience – 0 – 2 years.

Industry - Fintech/Banking/Financial Services Operations.

Work arrangement – 5 days working from office

Location – Mumbai, Thane (Wagle Estate)

What do we offer:

  • An organization where we strongly believe in one organization, one goal.
  • A fun workplace which compels us to challenge ourselves and aim higher.
  • A team that strongly believes in collaboration and celebrating success together.
  • Benefits that resonate 'We Care'.

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

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