Wolters Kluwer
4 weeks ago
About the Role : Total 4+ Years Of Relevant Exp. As a Specialist in our IT support team, you will enhance our technology operations by providing more sophisticated support to internal users. Your contributions will be fundamental in ensuring seamless interactions between users and their IT tools, directly impacting productivity and user and Responsibilities : - Monitor, react to and investigate incidents raised by business partners or as a result of system generated alerts.- Use incident management process to create, track and document all communications regarding incident investigation, status and resolution.- Monitor and analyze application performance logs as wells as infrastructure related metrics/data.- Contribute to or establish continual process improvement based on observed platform performance and issues data, analysis of system logs and historical monitoring metrics.- Consult with systems support and operational intelligence teams to establish system performance and alerting tolerance thresholds to ensure maximum system availability.- Work with senior management and support team members as required to resolve issues, engage development teams when appropriate and collaborate with operation teams.- Collaborate with business development teams and professional services to resolve authentication and authorization workflow issues related to federated implementations.- Consult and align to workflows related to support processes including troubleshooting methodology.- Participate in development team managed Knowledge Transfer (KT) to gain knowledge of new products and emerging technologies related to authentication and authorization services.- Use defect management system to request expert analysis or to report bugs that require development intervention to Duties :- Provide training as requested on new support processes and technologies.- Align to local/regional workdays and business :- Bachelor Degree in Computer Sciences or related technical discipline or equivalent combination of work experience and : - Mid-seniority experience supporting web applications and systems.- Experience supporting Java based applications.- Experience using ITIL certified software to document and track issues.- Experience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, AWS CloudWatch.- MS AppInsight.- Experience with Kubernetes for cloud-based applications at a mid-senior level is an Desirable Knowledge, Skills, Abilities or Certifications : - Excellent written and spoken English communication skills.- Strong customer service orientation and interpersonal skills.- Proven ability to understand logical sequences, perform root cause analysis, identify problems, and escalate issues.- Capable of working independently.- Must be able to document and illustrate cause and effect as part of problem-solving.- Certifications in AWS, Azure, and ITIL are desirable.- Proficient in writing queries to retrieve data for analysis.- Experience with technologies such as Linux, Apache, JBOSS, J2EE, JavaScript, ELK, and MSSQL.- Knowledge of REST API web services.- Familiarity with Linux, Apache, JBOSS, J2EE, Bash/Perl scripting, and ELK for log analysis.- Development-Operations (DevOps) knowledge supporting web-based applications is advantageous.- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. (ref:hirist.tech)
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Wolters Kluwer
3 weeks ago
Chennai, India Wolters Kluwer Full timeAbout The Role : We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and...
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It Support Engineer
2 days ago
Chennai, Tamil Nadu, India Wolters Kluwer Full timeAbout the Role Total 4 Years Of Relevant Exp As a Specialist in our IT support team you will enhance our technology operations by providing more sophisticated support to internal users Your contributions will be fundamental in ensuring seamless interactions between users and their IT tools directly impacting productivity and user satisfaction Roles and...
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Chennai, Tamil Nadu, India Wolters Kluwer Full timeJob Posting This position requires a passionate and technology driven candidate to be responsible to manage product delivery of Wolter s Kluwer Tymetrix360 enterprise legal management SaaS product The candidate should be willing to challenge the status quo drive innovation and work hand in hand with cross functional teams This role requires very strong...
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Wolters Kluwer
7 hours ago
Chennai, India Wolters Kluwer Full timeDescription :About the Role :As a Senior Software Test Automation Engineer, you will take on more advanced testing responsibilities and contribute significantly to our quality assurance efforts.Your expertise will help create robust test automation solutions, ensuring software reliability and performance.You will play a crucial role in mentoring junior team...
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Lead Product Software Engineer
1 week ago
Chennai, Tamil Nadu Pune, Maharashtra, India Wolters Kluwer Full timePOSITION SUMMARY This position requires a passionate and technology driven candidate to be responsible to manage product delivery of Wolter s Kluwer Passport enterprise legal management product The candidate should be willing to challenge the status quo drive innovation and work within cross functional teams This role requires very strong technical skills in...
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Chennai, Tamil Nadu Pune, Maharashtra, India Wolters Kluwer Full timeThis position requires a passionate and technology driven candidate to be responsible to manage product delivery of Wolter s Kluwer Passport enterprise legal management SaaS product The candidate should be willing to challenge the status quo drive innovation and work hand in hand with cross functional teams This role requires very strong technical skills in...
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Customer Service Technical Specialist
4 weeks ago
Chennai, India Wolters Kluwer Full timeJob Description Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology. The Customer Service...
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Manager , GBS ES
1 week ago
Chennai, Tamil Nadu, India Wolters Kluwer Full time ₹ 12,00,000 - ₹ 24,00,000 per yearAbout the Role:As a Manager, you will be responsible for managing a team in software engineering, ensuring the development of robust and scalable enterprise-level applications. This role involves accountability for the team's performance and delivering software solutions that align with organizational goals. Responsibilities: Manage the performance and...
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Associate Product Software Engineer
2 weeks ago
chennai, India Wolters Kluwer Full timeJob SummaryWe are seeking a motivated and detail-oriented Junior Software Developer to join our dynamic development team. Under direct supervision, you will assist in the design, development, testing, debugging, and implementation of operating system components, software tools, and utilities. This role is ideal for individuals looking to grow their skills in...
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Associate Enterprise Software Engineer
1 day ago
Chennai, Tamil Nadu, India Wolters Kluwer Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the Role:As an Associate Enterprise Software Engineer, you will embark on an exciting journey in software development. You'll support the creation and maintenance of software programs for end-user applications, under guidance. Your efforts will contribute to the functionality of applications used in crucial areas such as materials management, financial...
