Wolters Kluwer

4 days ago

Chennai, India Wolters Kluwer Full time

About The Role : We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.Key Responsibilities : - Own and manage end-to-end resolution of high-priority and complex client issues. - Investigate production issues using logs, database queries, and application tracing. - Deliver fixes in the form of code patches, configuration updates, or data corrections. - Write efficient, scalable, and testable code using Java, Groovy, Spring, and Hibernate. - Modify or validate business rules in Drools as part of fix delivery. - Optimize SQL queries and perform DB-level analysis for data inconsistencies. - Work with Product, QA, and Engineering teams to reproduce and triage issues. - Maintain excellent documentation in JIRA, Salesforce, and internal systems. - Ensure all fixes are properly reviewed, tested, and meet client SLAs. - Participate in root cause analysis sessions and help improve product stability. - Provide technical guidance and mentoring to associate engineers. - Contribute to continuous improvement of customer support processes and tools.Required Skills : - 5+ Years of strong hands-on experience with Java, Spring Framework, Hibernate. - In-depth SQL skills : writing advanced queries, debugging data issues, optimizing performance. - Working knowledge of Drools or other rule engines. - Expertise in debugging backend code and analyzing application logs. - Experience working with JIRA, Salesforce, and source control systems like Bitbucket/Git. - Good understanding of enterprise application architecture and multi-tiered systems. - Experience in delivering hotfixes or patches without impacting existing functionality. - Excellent communication skills and ability to interact directly with clients or product teams. - Ability to handle production pressure, prioritize effectively, and work independently. - Familiarity with Agile/Scrum methodology. - Exposure to CI/CD pipelines, code quality tools, and DevOps is a plus. - Knowledge of performance tuning or troubleshooting memory/CPU-related issues is a bonus. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. (ref:hirist.tech)

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