Pega Decisioning Consultant/Senior System Architect

About the job :

Job Title : Pega Decisioning Consultant / Pega Senior System Architect

Experience : 7+ Years

Location : Hyderabad

Job Type : Full-time / Onsite

Job Description :

We are looking for an experienced Pega Decisioning Consultant / Senior System Architect with strong expertise in Pega Customer Decision Hub (CDH) and Pega Case Management.

The ideal candidate should have hands-on experience in designing, developing, and implementing solutions using Pega platforms, along with proven experience as a Technical Lead handling end-to-end project deliveries.

Key Responsibilities :

- Lead and deliver Pega-based solutions, specifically focusing on Decisioning and CDH implementations.

- Design, develop, and implement decisioning strategies, including action rules, engagement policies, containers, adaptive models, predictive models, and strategy components.

- Configure and manage data flows, streaming nodes, and other decisioning components for real-time and batch processing.

- Develop and enhance case management solutions using various rule types such as activities, data transforms, when rules, decision tables, decision trees, sections, layouts, job schedulers, and queue processors.

- Integrate Pega applications with external systems using services and connectors (SOAP/REST APIs, etc.

- Configure email listeners, email channels, and Pega chatbot for enhanced customer engagement.

- Manage and optimize application settings including dynamic system settings, data pages, and data types.

- Collaborate with stakeholders to gather requirements, design scalable solutions, and ensure adherence to Pega best practices.

- Mentor junior team members and contribute to the development of technical expertise within the team.

- Work on both framework applications and implementation applications, including experience in Pega Customer Service product versions 8.2, 8.3, and 8.

- Act as a liaison between business teams and technical teams to ensure alignment of requirements and delivery.

Required Skills & Experience :

- 5+ years of total IT experience with strong Pega expertise.

- Certified Pega Senior System Architect (CSSA); Decisioning certification is a strong plus.

- Hands-on expertise in Pega CDH and Decisioning capabilities.

- Strong knowledge of case management concepts and Pega rule types.

- Proven experience as a Technical Lead for at least 2 years in Pega projects (preferably in Communications/Telecom domain).

- Experience with framework and implementation applications.

- Strong understanding of Pega architecture, design principles, and best practices.

- Good knowledge of integration techniques (REST, SOAP, APIs, etc.

- Excellent problem-solving skills and ability to work in complex enterprise environments.

- Strong communication and stakeholder management skills.

Good to Have :

- Exposure to AI/ML models within Pega Decisioning.

- Knowledge of cloud platforms (AWS, GCP, Azure) with Pega deployment.

- Experience with Agile methodologies and DevOps pipelines.

Education :

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.

About IntraEdge :

At IntraEdge Inc, we believe in a growth mindsetwe encourage our teams to not only excel in their domain but also to cross-train across technologies, take on new challenges, and expand into areas beyond their current scope.

Many of our team members have grown into leadership roles by taking initiative and stepping outside their comfort zones.

Founded in 2005, weve grown from a 5-member team to over 1800+ professionals, delivering T&M and fixed-scope solutions to Fortune clients across banking, telecom, healthcare, and education.

In addition, we Run & Maintain environments for our clients.

We also run niche ventures like The Academian (focused on education) and our in-house cybersecurity firm Truyo that allows our workforce to expand and extend knowledge into these domains.

Our Benefits and Policies : Flexible work, Comprehensive benefits, and even parental insurance coverageand you have got an environment that nurtures both career and personal growth