Quality Analyst

14 hours ago

New Delhi, India Selections HR Services Private Limited Full time

Job Title: Quality Analyst – UK Mortgage Underwriting ProcessLocation: Pune, HinjewadiExperience: 4 to 8 Years (Minimum 2 years as a QA in US/UK Mortgage domain)Industry: BPO / Financial ServicesProcess: UK Mortgage UnderwritingRole Overview:We are seeking a detail-oriented and experienced Quality Analyst to oversee and enhance quality in the UK mortgage underwriting process. The ideal candidate will have a deep understanding of mortgage lifecycle, credit risk, income assessment, and appraisal analysis, with a strong focus on ensuring accuracy, compliance, and operational excellence through structured audits.Key Responsibilities:- Perform quality audits on mortgage underwriting files to ensure adherence to client and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, etc.) - Validate credit, income, assets, liabilities, and collateral documentation for completeness and accuracy - Track and analyze error trends, identify root causes, and recommend corrective actions - Collaborate with underwriters, processors, and leadership teams to ensure high-quality delivery - Drive calibration sessions with operations and client-side QA teams - Prepare audit reports, dashboards, and performance summaries - Support training teams with insights to improve quality and reduce defects - Ensure compliance with US mortgage regulations and internal policiesRequired Skills & Qualifications:- Graduate in any discipline (Commerce/Finance preferred) - 4 to 8 years of overall BPO experience with at least 2 years as a QA in UK Mortgage Underwriting - Strong knowledge of underwriting standards (FHA, VA, Fannie Mae, Freddie Mac) - Familiarity with mortgage documents – 1003, 1008, credit report, W2s, pay stubs, tax returns, appraisal, title, etc. - Proficient in MS Excel, audit tools, and reporting - Excellent written and verbal communication skills - Strong attention to detail, analytical thinking, and problem-solving ability - Exposure to compliance and risk assessment in mortgage domain

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