Managing Director

2 weeks ago

Surat, India ZIMLog Full time

Main purpose of the role:

  • Set up, lead, and direct all day-to-day commercial activities (sales and customer service) of the country driving the business to hypergrowth, sustained profitability, efficiency, effectiveness and deliver a high level of customer service.
  • Lead the team to ensure all business goals and commercial targets are reached and exceeded. Lead the country to long term success, being a role model for excellence, and constantly strive to improve and develop new business opportunities.
  • Foster strong, mutually beneficial collaboration with country and global counterparts and with ZIM Country colleagues to establish, sell and promote global freight forwarding products and operations.
  • Lead the innovation and launch of new, profitable freight forwarding based products.


Main areas of responsibility:


Day-to-day Sales/CS/Operations activities

  • Lead the sales team in significantly growing the customer base and growing market share; and achieving country budget and sales targets.
  • Customer Service – Lead the customer service, to provide the best level of service to customers and build trustworthy and long-lasting relationships.
  • Lead Country freight forwarding operational support and create global products with strong interface with the local and global network
  • Lead the team to build up and maintain good relationship with existing and new customers and suppliers ( air/sea Carriers, trucking, warehouse)


Business Development

  • Set up and establish an organization & operation that is set for success.
  • Lead business development activities, including innovating new freight forwarding products and services in line with the ZIM Logistics global strategy including : Air, ocean, rail, warehousing, brokerage, ground transportation and all other end to end freight forwarding products
  • Unlock synergies with other ZIM entities in Country and across the global logistics network
  • Oversee business development, Sales, Customer Service and solutions, Operations and Shared services functions (Finance, HR, Admin and IT)
  • Grow existing business (sea/air-freight forwarding, trucking, customs brokerage and warehousing)
  • Expand customer base, agency network and strengthen carrier relationship
  • Diversify into new business activities
  • Create value added services to grow revenue stream


Process Innovation

  • Oversee and improve Sales and CS processes and interfaces with other departments, to drive efficiency, maximize profits and enhance customer experience.


Requirements:

  • 10+ years’ experience in freight forwarding & supply chain at management level. Ideally leading a geography within a country or managing a product or sales team.
  • Entrepreneurship mindset, ability to establish and grow a business from the very beginning
  • Extensive, in-depth knowledge and experience of the global freight forwarding/logistics industry, with a strong commercial focus in large global scales. Ecommerce knowledge is a plus
  • Full P&L ownership experience as an advantage
  • Expertise in promoting and developing new business and freight forwarding products
  • Proven success in working in a global, high paced environment

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