Foundation AI

Title: Auditor (Process & Quality)Job Summary:- We are seeking a detail-oriented and analytical Internal Auditor to join our team.- The primary responsibility of this role is to actively support the internal audit program for our core business processes.- You will be responsible for creating audit checklists, conducting scheduled audits, and publishing insightful reports and dashboards.- The ideal candidate will be a proactive problem-solver, adept at identifying process gaps, performing root cause analysis, and recommending effective solutions.- This role is crucial for maintaining process integrity, driving continuous improvement, and ensuring alignment with our high standards of quality and efficiency.Key Responsibilities:Audit Execution & Analysis:- Execute end-to-end audit plans according to agreed-upon timelines.- Obtain, analyse, and evaluate quality documentation, operational reports, and large datasets to identify trends and deviations.- Perform detailed audits on all selected samples to ensure 100% adherence to process guidelines.- Search for and investigate indicators of incorrect, unusual processing and review.- Document all audit processes and prepare clear, concise audit finding memorandums and reports for management.Process Improvement & Root Cause Analysis:- Identify and analyse process or knowledge gaps within the operations team and recommend targeted solutions.- Conduct thorough Root Cause Analysis (RCA) for identified errors and implement "quick fixes" to prevent recurrence.- Identify anomalies within the monitoring system and prepare reports for technical teams.- Propose solutions and enhancements for operational software to make it more scalable, robust, and user-friendly.Team Collaboration & Quality Assurance:- Provide timely, constructive, and actionable feedback to team members on their errors to foster development.- Lead regular error calibration sessions, knowledge dissemination meetings, and process update sessions for the team.- Conduct focused, targeted audits for tenured staff or individuals with repeated errors to drive performance improvement.- Capture and share best-practice knowledge and techniques amongst the team to elevate overall quality.Training & Stakeholder Management:- Serve as a subject matter expert (SME), handling team queries, maintaining a central query tracker, and coordinating with clients for updates.- Partner with Process Trainers to conduct Process Knowledge Tests (PKTs) and support other training initiatives.- Manage the Knowledge Transfer (KT) process for new customers, new hires, and experienced team members on new processes.- Confidently handle internal stakeholder calls and client calls as required, presenting audit findings and discussing process updates.Qualifications & 2-4+ years of experience in an internal audit, quality assurance (QA), or process improvement role, preferably within a BPO or large-scale operational environment.Analytical Skills: Strong analytical and problem-solving skills, with a proven ability to conduct root cause analysis (RCA).Attention to Detail: Meticulous attention to detail and a high degree of accuracy in work.Communication: Excellent verbal and written communication skills, with the ability to provide clear feedback and present findings to stakeholders.Interpersonal Skills: Ability to work collaboratively with diverse teams and manage stakeholder relationships effectively.Technical Skills: High proficiency in Microsoft Office Suite, particularly Excel (data analysis, pivots, reporting), AI Tools, JIRA, Document Review applications i. 4IG, Canopy, E-Discovery, Degree in Business, Accounting, Legal, or a related field.- Experience in conducting training or knowledge transfer sessions.- Familiarity with quality frameworks (e.g., ISO 9001, Six Sigma) is a plus.- Experience with audit management or business intelligence (BI) software. (ref:iimjobs.com)