Proserve Area Delivery Leader

We’re looking for an Area Delivery Leader to lead our Professional Service (ProServe) India Delivery Team. This Leader will oversee the delivery of ProServe India cloud transformation programs across our largest and most strategic enterprise customers, hire and develop bar raising talent, build effective partner delivery capacity, and engage customers and C-Level Executives to provide thought leadership, support pre-sales, guide in-flight projects, and ensure delivery exceeds customer expectations.

The ideal candidate is an experienced people leaders with deep technical experience, background with leading technical teams, and experience in Strategic Engagements Delivery, Workforce Planning, and Partner Management. We look for a leader who is passionate about building an environment where builders thrive and grow their career; a leader who thrives in an agile, fast-paced, growth environment, insists on incredibly high standards while able to dive deep to get the job done.

In this capacity you will be based in India and are expected to travel occasionally. You will report into India ProServe Leader and will functionally reporting into APJ ProServe Delivery Director to guide your direct team of Delivery Practice Managers and delivery specialists.

Key job responsibilities
- Lead and grow a team of specialised technical talent across multiple specialty areas e.g., AI/ML, Data and Analytics, Application Development, Security, Infrastructure, Cloud Migration
- Own implementation of diverse and multiple (>30 concurrent) customer cloud programs
- Develop strategic delivery partners to augment and scale specialist delivery capacity and skills
- Collaborate with local/regional/global AWS teams to solution and implement cloud programs on AWS
- Implement and enhance mechanisms to improve delivery quality and delivery consultant productivity
- Own customer feedbacks, corrective actions and learnings replication to increase customer satisfaction

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

- Technical depth and the credibility to guide solutioning delivery of complex transformational programs.
- Track record in leading technical teams in implementing cloud migration and transformation programs
- Experience building and scaling technical and/or consulting teams ideally >100 in size.
- Experience in leading delivery teams in areas of IT service management and/or cloud computing.

PREFERRED QUALIFICATIONS

- Technical leadership experience in cloud and/or AI product / technology organizations
- Track record in scaling teams, processes and capabilities in fast growth environment
- Ability to drive productivity via repeatable solutions across multiple lines of businesses and customers
- Enterprise IT consulting and/or delivery experience with global companies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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