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Customer Service Specialist

4 months ago

New Delhi, India Thomas Global Logistics Private Limited Full time
  • Manage Key Accounts
  • Pricing and Vendor Management
  • Negotiation and Securing Business 
  • Air Import Shipment Handling 
  • Coordinating with Overseas Partners/Vendors for shipment flow. 
  • Timely Invoicing and collection of payment from customers.
  • Collaborate with the sales team to develop efficient methods for handling customer queries and/or issues
  • Set customer satisfaction goals 
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service