Information Technology Operations Manager

2 weeks ago

Gurgaon, Haryana, India Bonzer Business Solutions Pvt. Ltd. Full time

- Responsible for the functional architecture, process landscape and implementation of the existing ServiceNow product ITOM.

- Responsible for the functional architecture, process landscape and implementation of the existing ServiceNow product ITOM.

- Planning, coordination, and control of product functionalities in collaboration with the platform owner, the platform architect and the business stakeholders.

- Continuous improvement of the overarching module implementation.

- Providing dashboards and reporting on the process KPIs of ITOM processes in coordination with the business.

- Providing consultancy and supporting the business in planning, process design, evaluation, and implementation of new and existing ITOM product services.

- Responsible for the functional and technical documentation of modifications and configurations.

- Planning and conducting regular information sessions for stakeholders about projects, implementations, and innovations in the ServiceNow context of the ITOM product.

- Developing, maintaining, and updating internal communication/marketing measures for the product ITOM.

- Authoring themes, epics and user stories, defining features for the processes and functionalities within the ITOM product.

Education & Trainings: (Basic & Professional):

- University degree or Equivalent recognized degree.

- At least six (6) years of experience in the ServiceNow environment.

- At least four (4) years of experience in IT Asset Management, IT Operations Management.

- Very good skills and experience in implementing and maintaining ITOM environment.

- Very good procedural/functional and technical understanding of a CMDB, CSDM, SAM processes, asset integration interfaces and the ServiceNow data model.

- Ability to independently model well-thought-through and structured processes.

- Experience in working successfully in an agile environment.

- High motivation in quality documentation preparation.

- Intercultural experience.

- Independent, solution-oriented, and structured way of working.

- Interest in new and innovative solution approaches.

- Friendly, communicative, and team-oriented appearance.

- Comfort zone also includes public speaking situations.

- Basic travel readiness.

- Very good English skills in writing and speaking.

- Technical know how:(Mention the technology on which person must be experienced).

Mandatory:

- ITOM 4 years of Experience.

- ServiceNow Domain 6 years of Experience.

- ServiceNow implementation experience.

- ServiceNow ITOM implementation experience.

- Ability to provide hands-on support to the Support team and trouble-shoot issues occurring Post Go-live.

(ref:iimjobs.com)

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