Information Technology Site Lead

3 weeks ago

Gurgaon, Haryana, India AVASO Technology Solutions Full time

Position: - Information Technology Site Lead

Employment Type: - Full Time

Role: - Onsite (This role requires travel 25%)

Location:- Gurugram, Haryana, India

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Information Technology Site Lead to join our team in Gurugram, Haryana, India. We are looking for a dedicated and passionate individual to join our Site Technology Servicing Team as Information Technology Site Lead – India. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world

Your Focus

As Site Technology Lead, you will be responsible for providing exceptional customer service in an effective way, to all local clients and visitors within the specified offices within your sub regional remit. You will provide hands-on support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog.

Job Description

1.Customer Service and Incident Management:

  • Deliver exceptional customer service while handling Infrastructure and Application Incidents, Request for Changes, and Services dispatched for Site Tech.
  • Maintain a delicate balance between providing excellent customer service and achieving operational excellence.

2.Project Management:

  • Participate in or lead global, regional, or local pilot and roll-out projects initiated by the global IT organization.

3.Team Supervision:

  • Supervise and coordinate day-to-day operational activities of the India team.
  • Work well with others, fostering a culture of teamwork and shared goals around technology initiatives.

4.Site Support and Information:

  • Assist the IT organization with site-related (client/end-user) information and activities, including projects, audits, IT contracts, and IT vendor management.
  • Provide ongoing support and training to ensure that technology is used effectively and that users feel confident and competent.

5.Continuous Improvement and Innovation:

  • Provide advice and collaborate with IT Management to enhance:
  • The working environment for Site Techs.
  • The perception of services by IT and the business.
  • The value delivered to the business (improving services for increased productivity).

6.Automation and Technology Adaptation:

  • Identify and implement automation opportunities to enhance efficiency, quality, and productivity of business processes.
  • Collaborate with colleagues and adapt to new technologies.

7.Hardware Procurement and Deployment:

  • Manage the procurement, inventory, and deployment of new endpoints.
  • Ensure proper decommissioning of old hardware in alignment with corporate guidelines.
  • Maintain the stock management levels working with the IT procurement team.

Skills and Experience

  • Master's degree or Bachelor's in Computer Science / Information Technology / Electronics and Communication Engineering or any other relevant discipline.
  • At least 7-8 years of work experience in a MNC organization with minimum 2-3 years of team supervisory experience.
  • Possess a good understanding of current technologies and stay updated with the latest trends and advancements.
  • Are creative thinkers who look for new ways to solve problems and improve efficiency through technology.
  • Capable in understanding the broader business goals and align technology initiatives to support these objectives.
  • Experience in team supervision, including participating in or leading global, regional, or local IT projects, and supervising and coordinating the day-to-day activities of a team.
  • IT support experience in a large-scale workstation, tablet, and smartphone environment with wireless and LAN technology, preferably in a multi-skilled helpdesk environment.
  • Strong Understanding of IT support and service delivery processes, such as ITIL 3 or 4.
  • Can persuade and motivate others to embrace new technologies, often acting as a bridge between technical teams and other departments.
  • Exceptional customer service and negotiation skills.
  • Excellent written and verbal communication skills, enabling them to explain complex technical concepts in a way that is accessible to non-technical stakeholders.
  • Strong knowledge in stock management and deployment, including managing the procurement, inventory, and deployment of new endpoints, and ensuring proper decommissioning of old hardware in alignment with corporate guidelines.
  • Willing to travel.

Preferred Skills and Experience

  • Knowledge in a variety of IT technologies including but not limited to: desktops/operating systems (Windows 10 and 11, macOS), LAN, Remote VPN connectivity, cloud-based productivity suites (Microsoft 365, AWS), server technology, business applications systems (SAP, BW), mobile devices (iOS, Android), and cybersecurity best practices.
  • Experience in Generative AI. Your understanding in generative models, deep learning, and data analysis will be critical in creating intelligent and transformative AI applications. You will work closely with cross-functional teams to conceptualize, design, test, and deploy AI projects that drive innovation and provide value in the rapidly evolving field of artificial intelligence.

Why AVASO Technology?

  • Join a dynamic and innovative team with a global presence.
  • Opportunities for career growth and continuous learning.
  • Competitive salary and benefits package.
  • Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to himanshu.mahajan@avasotech.com or Taleads@avasotech.com.

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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