Information Technology Site Lead

1 week ago


Gurgaon, Haryana, India AVASO Technology Solutions Full time

Position: - Information Technology Site Lead

Employment Type: - Full Time

Role: - Onsite (This role requires travel 25%)

Location:- Gurugram, Haryana, India

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Information Technology Site Lead to join our team in Gurugram, Haryana, India. We are looking for a dedicated and passionate individual to join our Site Technology Servicing Team as Information Technology Site Lead – India. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world

Your Focus

As Site Technology Lead, you will be responsible for providing exceptional customer service in an effective way, to all local clients and visitors within the specified offices within your sub regional remit. You will provide hands-on support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog.

Job Description

1.Customer Service and Incident Management:

  • Deliver exceptional customer service while handling Infrastructure and Application Incidents, Request for Changes, and Services dispatched for Site Tech.
  • Maintain a delicate balance between providing excellent customer service and achieving operational excellence.

2.Project Management:

  • Participate in or lead global, regional, or local pilot and roll-out projects initiated by the global IT organization.

3.Team Supervision:

  • Supervise and coordinate day-to-day operational activities of the India team.
  • Work well with others, fostering a culture of teamwork and shared goals around technology initiatives.

4.Site Support and Information:

  • Assist the IT organization with site-related (client/end-user) information and activities, including projects, audits, IT contracts, and IT vendor management.
  • Provide ongoing support and training to ensure that technology is used effectively and that users feel confident and competent.

5.Continuous Improvement and Innovation:

  • Provide advice and collaborate with IT Management to enhance:
  • The working environment for Site Techs.
  • The perception of services by IT and the business.
  • The value delivered to the business (improving services for increased productivity).

6.Automation and Technology Adaptation:

  • Identify and implement automation opportunities to enhance efficiency, quality, and productivity of business processes.
  • Collaborate with colleagues and adapt to new technologies.

7.Hardware Procurement and Deployment:

  • Manage the procurement, inventory, and deployment of new endpoints.
  • Ensure proper decommissioning of old hardware in alignment with corporate guidelines.
  • Maintain the stock management levels working with the IT procurement team.

Skills and Experience

  • Master's degree or Bachelor's in Computer Science / Information Technology / Electronics and Communication Engineering or any other relevant discipline.
  • At least 7-8 years of work experience in a MNC organization with minimum 2-3 years of team supervisory experience.
  • Possess a good understanding of current technologies and stay updated with the latest trends and advancements.
  • Are creative thinkers who look for new ways to solve problems and improve efficiency through technology.
  • Capable in understanding the broader business goals and align technology initiatives to support these objectives.
  • Experience in team supervision, including participating in or leading global, regional, or local IT projects, and supervising and coordinating the day-to-day activities of a team.
  • IT support experience in a large-scale workstation, tablet, and smartphone environment with wireless and LAN technology, preferably in a multi-skilled helpdesk environment.
  • Strong Understanding of IT support and service delivery processes, such as ITIL 3 or 4.
  • Can persuade and motivate others to embrace new technologies, often acting as a bridge between technical teams and other departments.
  • Exceptional customer service and negotiation skills.
  • Excellent written and verbal communication skills, enabling them to explain complex technical concepts in a way that is accessible to non-technical stakeholders.
  • Strong knowledge in stock management and deployment, including managing the procurement, inventory, and deployment of new endpoints, and ensuring proper decommissioning of old hardware in alignment with corporate guidelines.
  • Willing to travel.

Preferred Skills and Experience

  • Knowledge in a variety of IT technologies including but not limited to: desktops/operating systems (Windows 10 and 11, macOS), LAN, Remote VPN connectivity, cloud-based productivity suites (Microsoft 365, AWS), server technology, business applications systems (SAP, BW), mobile devices (iOS, Android), and cybersecurity best practices.
  • Experience in Generative AI. Your understanding in generative models, deep learning, and data analysis will be critical in creating intelligent and transformative AI applications. You will work closely with cross-functional teams to conceptualize, design, test, and deploy AI projects that drive innovation and provide value in the rapidly evolving field of artificial intelligence.

Why AVASO Technology?

  • Join a dynamic and innovative team with a global presence.
  • Opportunities for career growth and continuous learning.
  • Competitive salary and benefits package.
  • Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to himanshu.mahajan@avasotech.com or Taleads@avasotech.com.

AVASO Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



  • Gurgaon, Haryana, India AVASO Technology Solutions Full time

    Position: - Information Technology Site LeadEmployment Type: - Full TimeRole: - Onsite (This role requires travel 25%)Location:- Gurugram, Haryana, IndiaCompany Overview :AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge...


  • Gurgaon, Haryana, India Siemens Technology Full time

    Job DescriptionLooking for a challenging role If you really want to make a difference - make it with usSiemens Energy is focused on helping customers navigate the world's most pressing energy problems. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while...


  • Gurgaon, Haryana, India Siemens Technology Full time

    Job DescriptionLooking for challenging roleIf you really want to make a difference - make it with usSiemens Energy is focused on helping customers navigate the world's most pressing energy problems.As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also...


  • Gurgaon, Haryana, India Siemens Technology Full time

    Site Execution Specialist - Steam Turbine Service OutagesWe are seeking a highly skilled and experienced Site Execution Specialist to lead our Steam Turbine Service Outages team. The successful candidate will have a proven track record of successfully leading teams and executing complex projects.Key AccountabilitiesDevelop and implement site execution plans...


  • Gurgaon, Haryana, India Talent Toppers Full time

    Looking for a technology leader in Digital Commerce Portfolio. A successful candidate will have a background in building and operating large scale Digital Commerce and search capabilities and hands-on approach to leading software development, great project management and communication skills and an eagerness to grow with a team as they take on increasing...


  • Gurgaon, Haryana, India Talent Toppers Full time

    Looking for a technology leader in Digital Commerce Portfolio. A successful candidate will have a background in building and operating large scale Digital Commerce and search capabilities and hands-on approach to leading software development, great project management and communication skills and an eagerness to grow with a team as they take on increasing...


  • Gurgaon, Haryana, India Intech Organics Limited Full time

    Key Responsibilities:Strategic IT Leadership:Develop and execute the organization's IT strategy to support the overall business goals.Provide visionary leadership and oversight for all IT operations, including infrastructure, software, network, and cybersecurity.Collaborate with executive leadership to define technology needs and digital transformation...


  • Gurgaon, Haryana, India Siemens Technology Full time

    Job DescriptionLooking for a challenging role If you really want to make a difference - make it with usSiemens Energy is focused on helping customers navigate the world's most pressing energy problems. As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while...


  • Gurgaon, Haryana, India Intech Organics Limited Full time

    Key Responsibilities: Strategic IT Leadership:Develop and execute the organization's IT strategy to support the overall business goals.Provide visionary leadership and oversight for all IT operations, including infrastructure, software, network, and cybersecurity.Collaborate with executive leadership to define technology needs and digital transformation...


  • Gurgaon, Haryana, India Rackspace Technology Full time

    Rackspace Technology is seeking a highly skilled Global HR Technology Manager to lead the delivery of HR technology Workday solutions that provide high value for Rackers. As a key member of our team, you will be responsible for defining and managing Tool Release Strategy & Roadmap in Workday and working collaboratively with IT to transform, develop, and...


  • Gurgaon, Haryana, India Jones Lang LaSalle Full time

    Site Lead Senior Facility Executive - Soft ServicesWork DynamicsWhat this job involves Roles Responsibilities Ensure critical operational items are attended to within agreed time frames To provide relief support to the F A site teams as needed including but not limited to the positions of Client Interface Administrator Facilities Administrator ...


  • Gurgaon, Haryana, India AVASO Technology Solutions Full time

    Key ResponsibilitiesProvide hands-on support and apply local knowledge and language skills to support IT-related issues as defined by the Service Catalog.Maintain a delicate balance between providing excellent customer service and achieving operational excellence.Supervise and coordinate day-to-day operational activities of the India team.Work well with...


  • Gurgaon, Haryana, India Medanta Full time

    We are redefining the future of healthcare through technology and innovation at Medanta. Our mission is to provide world-class medical care, and we are expanding our technology ecosystem to achieve this goal. As part of our dynamic team, you will work closely with tech enthusiasts and healthcare innovators to develop data-driven solutions. If you have a...


  • Gurgaon, Haryana, India Saras AI Institute Full time

    Position Overview:The Information Security Officer (ISO) will be responsible for developing, implementing, and overseeing a comprehensive information security program for the university. This includes policies, risk management strategies, incident response plans, and initiatives to protect sensitive data, systems, and infrastructure.Key...


  • Gurgaon, Haryana, India Saras AI Institute Full time

    Position Overview:The Information Security Officer (ISO) will be responsible for developing, implementing, and overseeing a comprehensive information security program for the university. This includes policies, risk management strategies, incident response plans, and initiatives to protect sensitive data, systems, and infrastructure.Key...


  • Gurgaon, Haryana, India Saras AI Institute Full time

    Position Overview: The Information Security Officer (ISO) will be responsible for developing, implementing, and overseeing a comprehensive information security program for the university. This includes policies, risk management strategies, incident response plans, and initiatives to protect sensitive data, systems, and infrastructure. Key Responsibilities: ...


  • Gurgaon, Haryana, India Saras AI Institute Full time

    Position Overview:The Information Security Officer (ISO) will be responsible for developing, implementing, and overseeing a comprehensive information security program for the university. This includes policies, risk management strategies, incident response plans, and initiatives to protect sensitive data, systems, and infrastructure.Key...


  • Gurgaon, Haryana, India Siemens Technology Full time

    Challenging Role AheadSiemens Energy is seeking an experienced professional to join our team as a Site Lead for Steam Turbine Service Outages. The ideal candidate will have a strong background in mechanical engineering and leadership skills.Responsibilities and ExpectationsLead site execution teams during Steam turbine outagesDevelop and implement outage...


  • Gurgaon, Haryana, India Intech Organics Limited Full time

    Key Responsibilities:Strategic IT Leadership:Develop and execute the organization's IT strategy to support the overall business goals.Provide visionary leadership and oversight for all IT operations, including infrastructure, software, network, and cybersecurity.Collaborate with executive leadership to define technology needs and digital transformation...


  • Gurgaon, Haryana, India Mergen Partners Full time

    Job SummaryWe are seeking a visionary and results-drivenIT Solution Architectto lead the design and integration of our global ERP, CRM, and reporting systems. This pivotal role will ensure our enterprise architecture aligns seamlessly with business objectives, enabling unparalleled data flow, operational efficiency, and transformative growth across all...