Desktop Support Officer

3 weeks ago

Gurugram, India Axiom Technologies Full time

Axiom Technologies is a global-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

3+ years of Experience in Level 2/3 desktop support. Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines Keep up with the Windows App and Update release information Provide Web application support for Edge or Chrome Provide Cloud application support (collaborate with app owners where required) Support 3rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required) Support MS Teams issues including video, audio, performance Familiar with AppV applications, MS Store Apps, and packaged applications Troubleshoot / find root cause for general performance issues Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones Office license management or troubleshooting Keep up with release information for MS Office and security updates Support Office issues for native laptop or cloud applications Collaborate with MS Outlook app owner when required to find root cause for Outlook issues Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must. Ability to co-ordinate with various technical groups and can fix issues remotely for the users. Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed) Good Client management and communication skills. Should be able to troubleshoot if any application is not working due to network related issues. Good Knowledge on browser support and management of Chrome and Edge via GPO. Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge. Good Understanding of ITIL concept & ticketing tool. Accurately document all work performed through ticketing system including details.

Personal Attributes:

Excellent End-user computing skills. Good knowledge of Infrastructure support. Strong analytical and problem-solving capabilities Well organized and extremely detail-oriented Strong customer service ethic and great communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices

Basic knowledge of:

Active Directory Exchange Apple OS SCCM

IT Qualifications

At least two of the following:

PC\Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?  

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to @

  • L1 Desktop Support Engineer

    2 weeks ago

    Gurugram, India TRDFIN SUPPORT SERVICES PRIVATE LIMITED Full time

    Description:- Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.- Provide hardware support, including assembly, upgrades, and basic troubleshooting.- Assist with installation and configuration of standard software and updates.- Handle basic networking issues including DNS, DHCP, VPN, Firewall configuration.- Set up...

  • Desktop Support

    3 weeks ago

    Gurugram, India Virtusa Full time

    Desktop Support - CREQ Description Desktop Support Engineer Job responsibilities Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade. Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints. Responsible for servicing incident...

  • Desktop Support

    3 weeks ago

    Gurugram, India Virtusa Full time

    Desktop Support - CREQ Description Desktop Support Engineer Job responsibilities Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade. Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, OneDrive, Video conferencing endpoints. Responsible for servicing incident...

  • Desktop Support Officer

    5 days ago

    Gurugram, Haryana, India Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - 3+ years of Experience in Level...

  • Desktop Support Officer

    3 weeks ago

    Gurugram, India Axiom Technologies Full time

    Axiom Technologies is a global-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call...

  • Desktop Support

    2 weeks ago

    Gurugram, Haryana, India Mobile Programming LLC Full time

    **Job Title - Desktop Support** **Experience Level - 1+ Years** **Location - Gurgaon(Work from office)** **JD: - ** **Key Responsibilities**: - **Technical Support**: Provide first-level support for desktops, laptops, printers, and other peripherals. - **Troubleshooting**: Diagnose and resolve hardware and software issues, both in-person and...

  • Desktop Support It

    2 weeks ago

    Gurugram, Haryana, India Hella Full time

    **DESKTOP SUPPORT IT** Location Gurugram - Haryana, India **Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What...

  • Desktop Support

    5 days ago

    Gurugram, Haryana, India Antara Senior Living Full time

    Employee Career Development Programs As per a survey conducted by SHRM India in 2022, 76% of Indian employees cite learning opportunities as a key motivator for job satisfaction. At Antara, we are deeply committed to the continuous growth and well-being of our employees. Our robust Learning and Development and Employee Career Development programs offer a...

  • IT Desktop Engineer

    7 days ago

    Gurugram, Hyderabad, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled IT Desktop Engineer with 2 to 10 years of experience to join our team on an immediate contract basis in Gurgaon. The ideal candidate will have a strong background in troubleshooting and resolving technical issues.Roles and ResponsibilityTroubleshoot and resolve technical issues related to desktop engineering.Install, configure,...

  • Desktop Support Engineer

    1 week ago

    Delhi, Gurugram, NCR, India Shanvi Infotec Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Outlook,printer,desktop/laptopRouter, Switches & ServersWifi Access Point WAN/LANNewtork Rack & Switch MonitoringAsset Inventory Check/Upd Raising ticket with Vendor and follow-upsMonitor Assigned Tickets & Attend to old ones on highest priority