Technical Writer

2 days ago

Bengaluru, Karnataka, India Hirelo Full time

As a Technical Writer, you will be responsible for producing high-quality, clear, and comprehensive technical documentation for our cloud-based solutions.

You will collaborate closely with product managers, engineers, and other stakeholders to create content that meets the needs of both technical and non-technical users.

Your documentation will play a vital role in enabling our customers to understand, implement, and get the most out of our SaaS platform.

Key Responsibilities :

- Create, maintain, and update clear, concise, and accurate technical documentation, including user guides, API documentation, release notes, and knowledge base articles.

- Collaborate with cross-functional teams (engineering, product management, and support) to gather information and ensure accuracy in documentation.

- Write and organize content that simplifies complex technical concepts for both technical and

non-technical audiences.

- Work with engineers to understand new features and products, ensuring that documentation

is aligned with the latest platform capabilities.

- Develop and maintain style guides and documentation standards to ensure consistency and quality across all materials.

- Review and edit technical content created by other team members to ensure clarity,

consistency, and correctness.

- Continuously improve the documentation process by suggesting and implementing best

practices.

- Participate in feedback cycles with customers and internal teams to understand their

documentation needs and continuously enhance the user experience.

- Ensure all documentation is up-to-date with the latest product versions and Qualifications :

- 3+ years of experience as a technical writer, with a focus on cloud technology or SaaS

companies.

- Proven experience writing technical documentation for cloud-based software/ APIs, and

developer tools.

- Strong understanding of cloud technologies, platforms, and services (e.g., AWS, Azure, GCP).

- Excellent written and verbal communication skills, with the ability to explain complex

technical concepts in a simple and clear manner.

- Strong attention to detail, with the ability to produce error-free, well-structured

documentation.

- Ability to collaborate effectively with technical teams and translate complex information into

easy-to-understand content.

- Proficiency with documentation tools such as Confluence, GitHub, and Markdown.

- Experience with agile software development and working in cross-functional team.

(ref:hirist.tech)

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