Technical Writer

4 weeks ago

Bengaluru, India Hirelo Full time

As a Technical Writer, you will be responsible for producing high-quality, clear, and comprehensive technical documentation for our cloud-based solutions. You will collaborate closely with product managers, engineers, and other stakeholders to create content that meets the needs of both technical and non-technical users. Your documentation will play a vital role in enabling our customers to understand, implement, and get the most out of our SaaS platform.Key Responsibilities : - Create, maintain, and update clear, concise, and accurate technical documentation, including user guides, API documentation, release notes, and knowledge base articles.- Collaborate with cross-functional teams (engineering, product management, and support) to gather information and ensure accuracy in documentation.- Write and organize content that simplifies complex technical concepts for both technical and non-technical audiences.- Work with engineers to understand new features and products, ensuring that documentation is aligned with the latest platform capabilities.- Develop and maintain style guides and documentation standards to ensure consistency and quality across all materials.- Review and edit technical content created by other team members to ensure clarity, consistency, and correctness.- Continuously improve the documentation process by suggesting and implementing best practices.- Participate in feedback cycles with customers and internal teams to understand their documentation needs and continuously enhance the user experience.- Ensure all documentation is up-to-date with the latest product versions and Qualifications : - 3+ years of experience as a technical writer, with a focus on cloud technology or SaaS companies.- Proven experience writing technical documentation for cloud-based software/ APIs, and developer tools.- Strong understanding of cloud technologies, platforms, and services (e.g., AWS, Azure, GCP).- Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a simple and clear manner.- Strong attention to detail, with the ability to produce error-free, well-structured documentation.- Ability to collaborate effectively with technical teams and translate complex information into easy-to-understand content.- Proficiency with documentation tools such as Confluence, GitHub, and Markdown.- Experience with agile software development and working in cross-functional team. (ref:hirist.tech)

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