Telephone Reception

1 week ago

Bengaluru, India Spandana Hospital Full time

Company Overview

Spandana Hospital, located in Bangalore, is a leading hospital specializing in heart and superspeciality care. We dedicate ourselves to delivering world-class healthcare services at an affordable cost. Our highly trained and committed team is focused on providing patient-centered, high-quality tertiary and critical care. With a substantial workforce of 201-500 employees, Spandana Hospital remains a paramount healthcare facility in the industry.


Job Overview

Spandana Hospital is seeking a Junior Telephone Receptionist for our Bangalore location. This full-time role requires a professional with 1 to 3 years of experience to manage and facilitate high-quality phone communications. The ideal candidate will possess exceptional communication skills and the ability to efficiently handle multiple tasks in a fast-paced environment.


Qualifications and Skills

  • Phone Etiquette (Mandatory skill): Demonstrated expertise in maintaining a professional tone during phone interactions with patients and staff.
  • Call Handling (Mandatory skill): Proven proficiency in managing inbound and outbound calls with accuracy and courtesy.
  • Customer Service (Mandatory skill): Strong ability to provide exceptional service and support to all hospital stakeholders via telephone channels.
  • Verbal Communication: Excellent verbal skills to convey information clearly and effectively to patients and medical staff.
  • Multitasking: Ability to juggle multiple tasks and priorities in a busy healthcare environment without compromising on quality.
  • Appointment Scheduling: Practical experience in managing and coordinating patient appointments using advanced scheduling systems.
  • Problem-Solving: Strong capacity to handle inquiries and resolve issues promptly and effectively over the phone.
  • Organizational Skills: High level of organizational competence to manage phone records, logs, and reports efficiently.


Roles and Responsibilities

  • Answer all incoming calls promptly and ensure exceptional service to all callers by providing accurate information and direction.
  • Coordinate and schedule appointments for patients and healthcare staff, ensuring efficient use of available times and resources.
  • Manage inquiries from patients and the public, addressing concerns or redirecting to appropriate departments or staff when necessary.
  • Maintain an organized and effective record of all phone interactions, ensuring compliance with hospital policies and standards.
  • Assist with the management and follow-up of patient reports and correspondence as needed to support hospital operations.
  • Communicate detailed messages swiftly and efficiently to the relevant departments, ensuring seamless communication within the hospital.
  • Foster positive relationships with patients and hospital staff through professional and courteous telephone etiquette.
  • Continuously improve processes related to call handling and reception to contribute to the overall efficiency of the hospital's operations.

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