Guest Relations Executive
1 week ago
Company Overview
SaltStayz is a leader in modern accommodation experiences, offering stylish and affordable stays for today's professionals and travelers. With properties in key urban locations, SaltStayz is committed to providing personalized services that blend comfort and sophistication. Our headquarters is in Gurgaon, Haryana, and our team of 201-500 employees is dedicated to delivering exceptional hospitality experiences.
Job Overview
We are seeking a Guest Relations Executive for a mid-level position at our new Delhi location. This is a full-time role for professionals with a passion for exceptional customer service and hospitality. Join us to redefine hospitality experiences and provide tailored services to our guests.
Qualifications and Skills
- Proven experience in guest service management with a focus on hospitality industry requirements (Mandatory skill).
- Possess a great personality to engage and collaborate effectively with guests and team members (Mandatory skill).
- Experience and proficiency with hospitality management systems for efficient daily operations.
- Excellent conflict resolution skills to address and manage guest complaints with a professional demeanor.
- Good communication skills, both verbal and written, to interact successfully with diverse guest backgrounds.
- A knack for organization and multitasking to manage multiple guest needs simultaneously and efficiently.
- Ability to work in a fast-paced environment while maintaining attention to detail and guest satisfaction.
- Familiarity with regional cultural sensibilities to offer a personalized hospitality experience.
Roles and Responsibilities
- Welcome and assist guests during their check-in and check-out processes, ensuring a seamless experience.
- Coordinate with the guest services team to deliver exceptional service and guest satisfaction throughout their stay.
- Address guest inquiries and resolve issues promptly to uphold SaltStayz's reputation for high-quality service.
- Collaborate with other departments such as housekeeping and maintenance to meet guest needs and requests.
- Monitor guest feedback and suggest changes and improvements to enhance the guest experience continuously.
- Provide personalized recommendations and information about local attractions and services to enrich the guest experience.
- Keep accurate records of all guest interactions and transactions for future reference and support service improvements.
- Train and guide junior staff members in guest service best practices and SaltStayz's standards.
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