Guest Relations Executive

4 weeks ago

New Delhi, India Vianaar Homes Full time

The Guest Relations Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:

  1. Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.
  2. Inventory Management of Properties: Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use.
  3. Supplier Coordination: Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness.
  4. Property Upkeep: Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience.
  5. Enforcing Upkeep Schedules: Ensuring all areas are regularly cleaned, maintained, and inspected.
  6. Managing Housekeeping Staff: Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties.
  7. Quality Control Implementation: Assessing and enhancing the cleanliness and presentation of guest rooms and common areas.
  8. Repairs and Maintenance: Carrying out necessary repairs and maintenance as required.


Qualifications & Skills

  • Bachelor’s degree in Hospitality Management or a related field (preferred).
  • 1–3 years of experience in hospitality, guest relations, or property management.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and handle guest concerns with empathy and professionalism.
  • Knowledge of housekeeping operations, property upkeep, and vendor management.
  • Detail-oriented with strong organizational and problem-solving abilities.

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