General Manager
2 weeks ago
As a General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.- Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis. - Have a strong understanding of both the design requisites and customer experience required to maximize business results. - Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, etc on a day to day basis). - Developing the ecosystem for successful Design experience both for the internal teams and the customers. - Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region. - Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members. - Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.Skills And Expertise- B.Arch or equivalent degree Or comparable degree in Arch/Design. - Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers. - Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner. - Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment. - Strong leadership and people management skills (direct team reporting in past roles a must) - Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience. - Deep understanding of interior fit-out industry, processes, market trends etc. - Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc. - Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately. - Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner. - Be the Livspace leader in the representative region. Be hungry, humble and lean.
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