Production Support Engineer

3 weeks ago

New Delhi, India Tonik Full time

We are seeking a dedicated and skilled Digital Production Support Engineer to ensure the stability, availability, and performance of our digital banking systems. This role demands a high level of responsibility, with a focus on managing critical application support, sometimes requiring extended off-hours work to maintain system uptime and meet business needs. You will be integral to bridging technical teams and business stakeholders while driving continuous improvements in system performance and reliability.Responsibilities :- Lead and manage the L2/L3 production support team to resolve issues and maintain system reliability. - Provide high-availability application support, ensuring 24/7 uptime for critical systems, with readiness to extend work hours during urgent situations. - Facilitate coordination between Operations, Product, Finance, and IT teams. - Manage digital banking systems, including mobile banking platforms, API management, Core Banking, Card Management, and AML systems. - Prepare, optimize, and execute SQL queries for enhanced database performance and system functionality. Generate and distribute critical reports for stakeholders. - Monitor and optimize application performance using advanced monitoring tools (e.g., CloudWatch, Datadog). - Work within a cloud-based environment (AWS preferred) to ensure robust and scalable infrastructure. - Establish and implement ITIL best practices for effective production support management.Qualifications :- 3-6 Years of proven experience with SQL query preparation and database management. - Strong knowledge of digital banking systems and cloud environments (AWS preferred). - Hands-on experience with monitoring tools such as CloudWatch, Datadog, or similar. - Familiarity with Core Banking, Card Management, and AML systems. - Availability to support high-responsibility applications, including readiness for off-hour work during critical situations. - Experience in implementing ITIL best practices. - Excellent problem-solving, communication and coordination skills.

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