Customer Support Executive

2 days ago

New Delhi, India Policybazaar.com Full time

Customer Support Executive- English Office Location: Gurugram, Haryana ( On-site working) Contact Person: HR Nilaya, or share your resume with 8826601004 & nilayanandini@policybazaar.com. Interview Mode - Face to Face only (No Virtual rounds) Working days- 6 days working with a roster off Languages Preferred - English Salary- 2.5 - 4 LPAJob descriptionPolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status. Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. Maintain customer records by updating information in the CRM system. Ensure customer satisfaction through professional communication and problem-solving. Meet daily, weekly, and monthly targets set by the team lead.Required Skills: Excellent communication skills (verbal and written). Ability to handle customer queries efficiently and politely. Basic computer knowledge and proficiency in MS Office and email. Patience and empathy to manage difficult or irate customers. Prior experience in a call centre or customer support role is a plus. Freshers and experienced both can apply. Minimum education: Graduate. Salary package 2.5 LPA to 4 LPA.What do we offer? Amazing work culture. Complete the Day shift. 6 Day working 1 Roster off Unlimited Incentives Good opportunity for career progression. GMC- Group medical coverage Gratuity is paid as per applicable law, which is over.ISMS Responsibilities: -Be aware and comply with the ISMS Policy, procedures, and objectives; -Actively participate in ISMS exercises; -Request access to information from their Team Leaders/ Executives; -Report known and suspected security incidents to the IT Helpdesk. -Protect the secrecy of passwords; and -Protect information assets used by them against compromise of the confidentiality, integrity, or availability.Interested candidates can share their resume withnilayanandini@policybazaar.comor WhatsApp to8826601004.

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