General Manager-Lending Operations
4 weeks ago
About the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued leverage of its advanced technology stack.
About the Role -
Responsibilities will include:
1. Lending Ops:
- Owning end-to-end Lending operations flow – including, KYC verification, disbursals, post- disbursal collection flow, Customers support, Partner coordination, etc.; including -
○ Loan disbursal flow, adhering to designed process
○ Loan KYC & verification process with accuracy and efficiency
○ Reconciliations from system and bank transfers
○ Validation of loan documents
○ Loan cancellation process, etc.
- Owning the Customer support process – ensuring timely & accurate resolution of customer queries & complaints as per defined process and TAT
- Owning the Regulatory grievance redressal process ensuring timely & accurate resolution of regulatory queries
2. Process improvement:
- Review and re-design/ modify processes and SOPs to improve end outcome (reliability, efficiency, scale)
- Work with stakeholders to ensure processes are updated considering latest compliance requirements
- Work with Tech and Product to enable product integrations, and automation
3. Reporting:
● Design & implement required MIS/ dashboards
● Maintain different trackers for reporting at different levels
4. Stakeholder management:
- Coordination with internal teams (Risk, BD, Finance, Compliances, etc.)
- Work with Partners to solve operational issues, as well as engage to create a fruitful partnership.
5. Team management:
- Manage a team of 5-10 operations associates/ managers
- Ability to ensure high productivity & accuracy
- Getting the best out of the team through proper role allocation, skill-based fitment, etc. and keeping the team morale high.
Qualifications
- Graduate/ Postgraduate from a reputed college/ University; MBA/ CA/ Finance degree (Preferred)
- 8-10+ years of experience in Financial/NBFC/Banking/related industries; in similar Operations roles
- Experience across digital lending, different lending products
- Experience in fintech, along with in a NBFC/Bank, is a strong plus
Required Skills
- Strong understanding of Digital lending process
- Good understanding of regulatory compliances
- Experience in a high velocity, ambiguous environment
- Problem solving and decision-making skills
- Ability to manage multiple tasks, while adhering to deadlines
- Comfortable working in a fast paced and flexible environment
-
General Manager-Lending Operations
4 weeks ago
gurugram, India Trillionloans Full timeAbout the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued...
-
General Manager-Lending Operations
4 weeks ago
Gurugram, India Trillionloans Full timeAbout the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued...
-
General Manager-Lending Operations
2 weeks ago
gurugram, India Trillionloans Full timeAbout the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued...
-
General Manager-Lending Operations
4 weeks ago
Gurugram, India Trillionloans Full timeAbout the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued...
-
General Manager-Lending Operations
4 weeks ago
gurugram, India Trillionloans Full timeAbout the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued...
-
Founding team member – Lending Operations
4 weeks ago
Gurugram, India CREDITNAMA NVM FINSERV PRIVATE LIMITED Full timePlease read through thoroughly before applying. Location: Gurgaon This is a full-time, in-person role in Gurgaon. This role is not virtual, online, freelance, or part-time. Creditnama is an early-stage digital lending company dedicated to real-time distribution of financial products such as loans and credit cards to individuals and SMEs. Our team and mentors...
-
Operations Lending
5 months ago
Gurugram, Haryana, India OakNorth Bank Full timeThe incoming resource will be a part of the operations team and support the lending business. The shift timings would be UK Business working hours. About Us - Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools. - And...
-
Product Manager
3 months ago
Gurugram, India Connexions Full timeJob Title : Product Manager - Lending PlatformExperience : 6+YearsJob Type : Full TimeLocation : GurgaonDepartment : Fintech / TechFinCompany Overview :The company is dedicated to enabling enterprises to offer digital financial products to their customers. Collaborating with Wallets, Mobile Operators, e-commerce companies, Financial Institutions, and Banks,...
-
Product Manager
4 months ago
Gurugram, India airtel Full timeAirtel's financial services team is building the next wave of digital products to meet customers needs. We invest heavily in our platform and extensibility solutions to grow our business and build a synergistic ecosystem, including customers, partners, and us. As a team, we pride ourselves in reinventing customer experiences by analyzing their pain points...
-
Product Manager
4 months ago
Gurugram, India airtel Full timeAirtel's financial services team is building the next wave of digital products to meet customers needs. We invest heavily in our platform and extensibility solutions to grow our business and build a synergistic ecosystem, including customers, partners, and us. As a team, we pride ourselves in reinventing customer experiences by analyzing their pain points...
-
Product Manager
4 months ago
Gurugram, India airtel Full timeAirtel's financial services team is building the next wave of digital products to meet customers needs. We invest heavily in our platform and extensibility solutions to grow our business and build a synergistic ecosystem, including customers, partners, and us. As a team, we pride ourselves in reinventing customer experiences by analyzing their pain points...
-
Senior Associate
2 months ago
Gurugram, India NAB Full timeKey tasks; accountabilities and of this role:Owning complex customer requests and issues end to end.Deliver first point resolution for the customer in line with the operating procedures.Resolving complex complaints by being an expert in the customer complaints platformWorking closely with the broader lending services team and wider NAB group to get the right...
-
Product Manager
2 months ago
Gurgaon/Gurugram, IN Connexions Full timeJob Title : Product Manager - Lending PlatformExperience : 6+YearsJob Type : Full TimeLocation : GurgaonDepartment : Fintech / TechFinCompany Overview :The company is dedicated to enabling enterprises to offer digital financial products to their customers. Collaborating with Wallets, Mobile Operators, e-commerce companies, Financial Institutions, and Banks,...
-
Magicpin - Senior Manager - Lending
5 days ago
Gurugram, India Magicpin (Samast Technology) Full timeSenior Manager - Responsibilities:- Strategic Planning: Develop and execute strategies to drive merchant/partner acquisition and lending growth.- Partner Engagement: Build and maintain relationships with merchants and partners to understand their credit requirements and offer tailored solutions.- Credit Assessment: Collaborate with credit teams to evaluate...
-
Sr Product Manager
1 month ago
gurugram, India airtel Full timeAirtel's financial services team is building the next wave of digital products to meet customers needs. We invest heavily in our platform and extensibility solutions to grow our business and build a synergistic ecosystem, including customers, partners, and us. As a team, we pride ourselves in reinventing customer experiences by analyzing their pain points...
-
Private Banking Lending
6 months ago
Gurugram, Haryana, India Evalueserve Full time**Elevate Your Impact Through Innovation and Learning** Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global...
-
Sr Analyst
5 days ago
Gurugram, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Lending Services
5 months ago
Gurugram, India Evalueserve Full timeElevate Your Impact Through Innovation and Learning Evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of Fortune 500 companies. With presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, artificial intelligence, and...
-
Sr Product Manager
2 months ago
gurugram, India airtel Full timeAirtel's financial services team is building the next wave of digital products to meet customers needs. We invest heavily in our platform and extensibility solutions to grow our business and build a synergistic ecosystem, including customers, partners, and us. As a team, we pride ourselves in reinventing customer experiences by analyzing their pain points...
-
General Manager of Operations
7 days ago
Gurugram, India AirBrick Full timeCompany DescriptionAirBrick is a pioneer in revolutionizing Commercial Interior Design by harnessing the power of artificial intelligence (AI). We combine the expertise of our skilled design professionals with cutting-edge AI technologies to create transformative and highly functional interior spaces for businesses. Our AI-enabled approach leverages machine...