Senior Logistics Specialist

4 weeks ago

New Delhi, India DaMENSCH Full time

CTC - 5-8 L PAWork days - 6, Sunday offDesignation - Senior Logistic SpecialistKey responsibilities:-- Take complete ownership of B2B and B2C logistics – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management. - Handle courier partners independently – ensure SLAs are met, resolve issues without waiting for reminders. - Manage CS escalations – provide timely updates to customer service teams without constant intervention. - Proactively monitor shipments – anticipate delays, take follow-ups with partners, and report exceptions. - Maintain a professional, solution-oriented attitude with accountability.- Coordinate with courier partners - Track shipments and ensure on-time delivery - Handle returns, re-shipments, and logistic escalations - Maintain daily dispatch records, update inventory movement - Coordinate with warehouse / fulfillment team - Ensure smooth pickup & packaging schedules - Work closely with customer support team to solve delivery-related issues - Prepare logistic reports, COD status, NDR (non-delivery reports), etc.Skills & Requirements:- Prior experience in logistics, shipping, e-commerce, or warehousing preferred - Good communication in English, Hindi and Local Language - Comfortable using shipping dashboards - Excel / Google Sheets skills - Can talk to vendors and logistics teams confidently

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