Lead, ServiceNow Administrator

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Lead ServiceNow Administrator will be a key member of the ServiceNow Platform Engineering team, based in Hyderabad , responsible for the administration, maintenance, and operational excellence of the ServiceNow platform. Reporting to the Manager, Lead ServiceNow Administrator , this role will focus on supporting day-to-day platform operations, managing environment integrity, and executing release deployments.

This position plays a critical role in ensuring the stability, performance, and scalability of the ServiceNow environment. The ideal candidate will have deep technical expertise in ServiceNow, a strong understanding of ITSM processes, and the ability to collaborate across development, QA, and business teams to deliver high-quality platform enhancements.

Your Role Accountabilities:

Platform Operations & Support

Participate in the daily operations of the ServiceNow platform, including incident, request, and problem management.

Monitor platform health and performance, proactively identifying and resolving issues.

Provide advanced troubleshooting support and root cause analysis for platform-related incidents.

Ensure compliance with internal SLAs and ITIL-based service management practices.

Release & Deployment Execution

Package and deploy updates, scripts, and configurations using Update Sets and Application Repository.

Validate deployments through pre- and post-deployment testing; manage rollbacks when necessary.

Coordinate with development and QA teams to ensure readiness and quality of releases.

Maintain a release calendar and align deployments with change management processes.

Environment & Instance Management

Oversee instance cloning, data refreshes, and environment synchronization across development, test, and production.

Ensure consistency and integrity of data and configurations across all environments.

Collaborate with platform owners and developers to maintainenvironment hygiene and readiness.

Documentation & Communication

Create and maintain documentation for release notes, deployment procedures, and known issues.

Communicate release schedules, impacts, and outcomes to stakeholders.

Support knowledge sharing across the ServiceNow team and broader IT organization.

Qualifications & Experiences:

6+ years of experience in ServiceNow administration, with a strong focus on platform support and release management.

Deep understanding of ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.

Proficiency in scripting (JavaScript, Glide API) and use of Update Sets and Application Repository.

Experience managing ServiceNow environments and coordinating instance cloning and synchronization.

Strong communication and documentation skills, with the ability to work independently and collaboratively.

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Not Required but Preferred Experience:

ServiceNow Certified System Administrator (CSA); additional certifications (e.g., Implementation Specialist, Application Developer) are a plus.

ITIL v4 Foundation or higher certification.

Experience with Automated Test Framework (ATF), Flow Designer, and IntegrationHub.

Familiarity with Agile methodologies and DevOps practices.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

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