Support Analyst

3 weeks ago

Pune, India MINDTEL GLOBAL PRIVATE LIMITED Full time

We are seeking an experienced Support Analyst with over 6 years of expertise in analyzing client specifications, developing SOA-based applications, and integrating middleware solutions.

The ideal candidate will have strong analytical and technical skills, with hands-on experience in performance tuning, documentation, and client communication.


Key Responsibilities :


- Analyze technical and functional specifications provided by clients.

- Work closely with business analysts to translate business needs into technical solutions.

- Create detailed test plans to validate requirements and ensure business objectives are met.

- Design and develop SOA-based applications in compliance with industry standards.

- Support development and maintenance using Web Services (WSDL, XSD, SOAP), OSB 11g, and SOA Suite.

- Troubleshoot issues, identify root causes, and provide timely resolutions.

- Perform performance tuning and environment-related troubleshooting as needed.

- Handle middleware integration across enterprise applications.

- Manage interface development and ensure smooth communication between systems.

- Prepare and maintain comprehensive documentation for development and deployment processes.

- Collaborate with cross-functional teams, including developers, QA, business analysts, and clients.

- Participate actively in project status meetings and provide updates to Skills :


- 6+ years of experience in application support, analysis, and development

- Strong expertise in SOA architecture, OSB 11g, and web services technologies

- Hands-on experience with WSDL, XSD, SOAP, and related protocols

- Good understanding of middleware integration principles

- Experience with performance tuning and issue diagnosis in production environments

- Proven ability to create clear technical documentation and deployment guides

- Strong communication and client-facing skills


Nice to Have :


- Experience in Oracle SOA Suite 12c

- Knowledge of REST APIs, JSON, XML

- Familiarity with DevOps and CI/CD pipelines

- Exposure to ticketing tools like JIRA or ServiceNow


(ref:hirist.tech)

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