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Assistant Branch Manager

2 months ago

Hosur, India MNR Solutions Full time

Responsibilities:

Branch Operations Management:

- Oversee daily operations and ensure efficient functioning of the branch.

- Supervise and guide operational staff to achieve performance targets.

Customer Service:

- Ensure high standards of customer service delivery.

- Address customer queries, complaints, and escalations effectively.

Team Leadership:

- Provide leadership and direction to branch staff.

- Foster a positive work environment and encourage teamwork and collaboration.

Sales Support:

- Support sales efforts and initiatives to achieve branch sales targets.

- Coordinate with sales team to enhance customer satisfaction and retention.

Compliance and Risk Management:

- Ensure adherence to company policies, procedures, and regulatory guidelines.

- Mitigate operational risks and maintain compliance standards.

Reporting and Analysis:

- Prepare and analyze branch performance reports.

- Identify areas for improvement and implement corrective Bachelor's degree in Business Administration, Finance, Management, or related field.

- Minimum 2 years of experience in branch operations or a similar role.

- Proven leadership and managerial skills.

- Strong understanding of banking operations and financial products (preferred for banking industry).

- Excellent communication and interpersonal skills.

- Ability to handle multiple tasks and prioritize effectively.

Skills:

- Leadership and team management abilities.

- Problem-solving and decision-making skills.

- Customer-centric approach with a focus on service excellence.

- Proficiency in MS Office Suite (Word, Excel, PowerPoint).

- Attention to detail and strong organizational skills.

Working Conditions:

Based in Vellore or Hosur.

Fast-paced and dynamic work environment.

Opportunity for career growth and development within the organization.

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