Implementation Specialist

7 days ago

New Delhi, India CareStack - Dental Practice Management Full time

Skills:Must-Haves • Hands-on experience in any MIS platform • Proficiency in MS Office • Excellent verbal and written communication skillsGood-to-Haves • Advanced knowledge of Excel • Experience with BI tools • Analytical skills and reporting exposureResponsibilities:Onboarding & Implementation • Guide clients through the implementation process, outlining steps and setting clear expectations. • Coordinate with cross-functional teams to ensure the timely deployment of services or features. • Troubleshoot and resolve issues arising during implementation with minimal disruption to client operations.Customer Communication • Maintain consistent, clear communication with clients throughout the onboarding and implementation phases. • Respond to client inquiries promptly and professionally. • Provide regular updates on the progress of implementation and migration activities.Documentation & Reporting: • Maintain accurate and updated records of client interactions, issues, and resolutions. • Generate regular progress reports for all implementation activities. • Identify recurring issues, trends, or gaps and recommend process improvements.Migration Support • Collaborate with clients to gather data, documents, and prerequisites for migration. • Assist clients in understanding migration steps and address any related queries. • Work with internal teams to ensure a smooth and successful transition of data and services.Requirements:• Flexibility to work in shifts – US/UK/AUS • Strong problem-solving and analytical skills • Empathy, patience, and the ability to handle challenging customer situations • Ability to multitask and work efficiently in a fast-paced environment • Proficiency in customer support software, CRM systems, and other relevant tools

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