Specialist: Implementation

3 days ago

New Delhi, India ADDA.io Full time

As a Specialist: Implementation & Success, you will manage SaaS/ERP implementations, client training, technical support, and issue resolution. Ensure smooth transitions, maintain customer relationships, and provide excellent communication and documentation throughout.Qualification:- B.Com, M.Com, MBA, BAF (Any degree related to accounting field) with an aggregate of 70 .Responsibilities:- Good Knowledge in Accounting. - Customer-facing role for technical support and implementations. - Handle Technical Documentation and exhibit good analytical skills. - An understanding of Saas / ERP / CRM products. - Demonstrated ability to implement SaaS products with project Management skills. - Onsite Deployment of the software. - Training and post-implementation support to clients Onsite and Virtual. - Troubleshoot and resolve customer complaints/queries in accordance with the agreed Maintenance and Support Procedure (Phone, Email and In-Person Support). - Root Cause Analysis and resolving software and Hardware issues. - Manage customer relationships and be the single point of contact for customer queries. - Track application related issues with clients and drive them to closure. - Identifying incidents that need special attention or escalation. - Client’s requirement gathering. - Testing of functional scenarios, compatibility, UI, and user acceptance. - Reporting enhancements, bugs, problems, and re-occurring incidents to the development team and senior-level managers. - Excellent Customer handling and communication (verbal and written) skills.Experience:- 1-2 yearsWe Offer You:- Opportunity to work with cutting-edge SaaS/ERP/CRM products. - A dynamic, collaborative, and customer-centric work culture. - Exposure to end-to-end implementation and onboarding processes. - Ongoing learning and professional development support.

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