Senior Operations Manager

2 weeks ago


Bengaluru, Karnataka, India Delhivery Full time

Roles & Responsibilities:

  • Ensures end to end smooth running of logistics operations for the zone/area
  • Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
  • Responsible for all the SLA's & TAT are maintained.
  • Responsible for reduction in cost and increase in productivity for the region.
  • Finalization of LM sites, manpower, fleet, training, resource planning specifically for big sale events like Big Billion Day Sales, Diwali Festival sale etc.
  • Handles the continuous improvement projects w.r.t., cost service and employee productivity
    • Maintenance of all the operational budgets
  • Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.
    • Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
  • Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages
  • Impart behavioral & soft skills training to the team as and when required.
  • Benchmarking with Competition by updating regarding Last Mile Delivery solutions, coping up with latest trends, innovations and industry best practices
  • Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specifications- Skillsets/Education:

  • Functional Skills – Operations Management, Data Analysis, Stakeholder Management
  • Experience - Relevant experience in Logistics/ Manufacturing industry.
  • Behavioral Skills - Good communication and people management, analytical skills, task prioritization and follow-up, Hustler, Go-Getter attitude
  • Exposure to work in /Ability to work well in a team environment. Collaborate with internal and external stakeholders for business purposes/in order to gain credibility with senior management.

*Should be open for extensive travel.



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