BiteSpeed - Retention & Renewals Manager - Customer Success
1 week ago
About the role: - We're looking for an Account Manager - Customer Success to help trial users see value fast and turn into long-term, paying customers.- As we scale, making this journey smooth, effective, and outcome-driven is mission-critical - and that's where you come in.- You'll be the go-to person for helping trial users succeed - showing them more value at every step, guiding them through setup & unlocking quick wins, making customers true fans of BiteSpeed. What you'll do:- Own relationships with trial users - make them successful and true fans of BiteSpeed.- Drive trial conversions by engaging users early, understanding their goals, and showing them a clear path to value.- Proactively unblock stuck accounts and get them back on track.- Lead high-touch onboarding and activation - especially for high-potential users.- Use your customer success skills to guide setup, adoption, and ultimately, conversion and account expansion.- Partner with product, sales, and growth teams to share insights and improve the overall trial experience.- Monitor account health, usage patterns, and engagement signals to spot opportunities and act fast. What makes you a good fit:- You genuinely like helping people and feel fulfilled when your customers succeed.- You have 2+ years of experience in customer success, account management, or a similar role where you've driven outcomes and revenue.- You like being consultative, talking about ROI, business outcomes, and what "success" actually looks like.- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.Location: Bangalore. (ref:iimjobs.com)
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Retention & renewals manager - Customer Success
2 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeed Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands. We're currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
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Bengaluru, India BiteSpeed Full timeBiteSpeed.Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more...
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Bengaluru, India BiteSpeed Full time- We want to keep our customers for life.- To do that, customer success is probably going to be our most important function and we want to treat it like that.- So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what...
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Retention & renewals manager - Customer Success
2 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
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Retention & renewals manager - Customer Success
2 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
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Retention & renewals manager - Customer Success
2 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
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Bengaluru, India BiteSpeed Full timeAbout BiteSpeed:We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more...
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Retention & renewals manager - Customer Success
2 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
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Bengaluru, India BiteSpeed Full timeCustomer Success Manager - EMEA & APAC BiteSpeed.Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital...
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Retention & renewals manager - Customer Success
2 weeks ago
Bengaluru, India BiteSpeed Full timeAbout BiteSpeedHey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal...
