Property and Casualty insurance claims process

7 days ago

Noida, India 2coms Full time
Job description

Role: Team Lead P&C Insurance.


Experience: 7yrs

  • Graduate or Post graduate with 07 years of experience
  • Experience in dealing with international clients (Preferred)

Location: Noida


  • Must have Property and Casualty (P&C) Insurance experience.
  • Should have claims adjudication and Adjusting experience.
  • Should have experience in End to end claims processing.
  • Minimum 2yrs of experience in Team handling role.

Licenses/Certificates: Preferably CPCU or equivalent insurance designation


Position Summary:

The job holder will have responsibility of a team manager. in respect of all relevant technical/operational processing activity and direct assistance of underwriting teams whereverrequired. People management performance management appraisals client interaction etc will be the key deliverables.


Primary Responsibilities:

  • Monitor the performance of a team of Claims adjusters and provide timely feedback.
  • Should have experience in end to end claims and experienced in claims adjudication and adjusting.
  • Conduct employee performance review
  • Assist with professional development of the team
  • Set objectives and manage the progression of the team towards these
  • Coordination with Internal Customers like Underwriting Ops Team Process Excellence teametc. and Streamline and maintain the flow of work
  • SLA adherence
  • Preparation and review of reporting packs sr. management and stakeholders

Additional Responsibilities:

  • Ensure appropriate performance metrics in place and that these are accurately reported and adhered to.
  • Identify issues and implement appropriate remedial action including training of new and existing staff
  • Identify and implement opportunities for streamlining Claims. activity
  • Ensure Standard Operating Procedures and User Guides accurately reflect current procedures
  • Help to facilitate and monitor new activities that are transitioned to the service provider
  • Assist with the investigation and resolution of any data quality issues that are raised
  • Assist with the testing and roll out of new IT initiatives

Skills and Competencies:

  • Effective communication skills
  • Strong people management skills
  • Sound knowledge of property and casualty underwriting
  • Commercial awareness with a knowledge of the insurance market and external changes which would impact on our business
  • Problem Solving Ability to find solutions and guide teams in difficult and complex situations
  • Decision Making Ability to come up with logical options to facilitate teams to take a decision
  • Basic knowledge of regulatory and legal compliance issues
  • Excellent numeric analytical and written skills
  • Effective prioritization and organizational skills
  • Good IT skills including Microsoft Word Excel and Outlook


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